Service Request Ticket

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Service Request Information

CONTACT	Name	Brownell, Cori	Date	Oct 13, 2017 11:20 AM
	Department	The Research Institute	Phone	88815
	Location		Email	brownec@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20170329 (opens in a new window)	Bldg/Room	TODD 230
	Service Tag	82NJLH2	Description	Dell Latitude 5480, i7-7600U, 2.8GHz dual core
	Serial No.	82NJLH2	Location	Cori Brownell, TRI
	CPU	Intel Core i7-7600U(Dual Core, 2.80Gz, 4MB cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511;
	Wired NIC	A4:4C:C8:44:18:F7
	Wireless NIC	B0:35:9F:B9:34:58
	Bluetooth NIC	B0:35:9F:B9:34:5C

TECHS	Submitted by	Emily Griner	Contact	egriner15@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Oct 31, 2017 09:38 AM	She chose to keep the old monitor and the tower is in her office. Contacted Dawn, and she asked me to leave it there, as she is going to check with her after two weeks to pick it up.	Add Attachment
Shina Oladiti	Oct 31, 2017 09:19 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Shina Oladiti	Oct 31, 2017 09:19 AM	Setup completed.	Add Attachment
Shina Oladiti	Oct 30, 2017 04:07 PM	Setup done, will have to go back to finalize the setup.	Add Attachment
Shina Oladiti	Oct 27, 2017 01:40 PM	Status changed from (2) Scheduled to (6) Ready to Deliver	Add Attachment
Shina Oladiti	Oct 23, 2017 01:56 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Shina Oladiti	Oct 23, 2017 01:55 PM	**This is an email** Hello Adeshina, I will be out of the state most of this week. Next week Monday Oct. 30 after noon or most anytime on Wednesday or Thursday Nov. 1-2.will work. Let me know if that works for you. Thank you, Cori	Add Attachment
Shina Oladiti	Oct 20, 2017 03:43 PM	Sent an email for availability	Add Attachment
Shina Oladiti	Oct 20, 2017 03:40 PM	********************* Please Update in AD *********************	Add Attachment
Shina Oladiti	Oct 20, 2017 09:50 AM	Prepped and ready for delivery. Its back on the inventory counter.	Add Attachment
Shina Oladiti	Oct 20, 2017 09:30 AM	Working on the updates.	Add Attachment
Megan Thibeault	Oct 19, 2017 02:49 PM	Task reassigned to Adeshina Oladiti.	Add Attachment
Megan Thibeault	Oct 19, 2017 02:49 PM	Please work on	Add Attachment
Emily Griner	Oct 13, 2017 11:20 AM	NEW EQUIP SETUP: Deliver Dell Latitude 5480 W#20170329, Dell monitor W#20170330 and Dell W180 adaptor W#20170331 for Corinne Brownell in Todd 216. Also wireless keyboard and mouse included. Placed on inventory counter.	Add Attachment