Service Request Ticket - # 65368

Service Request Information

CONTACT Name Roberts, Jessica   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 13, 2017 11:47 AM
Department Advancement & Foundation Phone 89385
Location Email robertsjr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20120294[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser 7500/DT Tabloid Color Printer
Serial No. RXD137415 Location PDR

Model 7500/DT Hostname optics.wou.edu
Notes NOT STUDENT TECH PRINTER, Color Laser - 35 ppm Mono - 35 ppm Color - 1200 x 1200 dpi - Network, USB - Gigabit Ethernet - Mac, PC, duplexing(two-sided), capacity: 1100 sheets, Maximum duty cycle: up to 150,000 pages/month Tray 1 (Multipurpose tray): Custom sizes: 3.5 x 3.9 in. to 12.6 x 47.2 in. Tray 2: Custom sizes: 5.5 x 7.2 in. to 11.7 x 17 in. Tray 3: Custom sizes: 5.5 x 7.2 in. to 13 x 18 in. MAINT: Xerox Transfer Roller F/7500DT #2416609 from P0095361 OCT2014 SR54531 Ink/Toner Refill

Wired NIC 00:00:AA:E4:D2:02

TECHS Submitted by Erika Enriquez Contact eenriquez13@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Oct 13, 2017 03:17 PM 
Status changed from (1) Pending to (5) Completed
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Shandelle Plasker Oct 13, 2017 03:17 PM 
The new toner did explode quite a bit. It was 
empty tho so I told them its either a toner they 
thought was new and was not or it defected and 
they needed to call it in.
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Erika Enriquez Oct 13, 2017 11:47 AM 
Printer asked for the magenta toner to be 
replaced, but when it was replaced it still said 
low. She took the new toner out again, and now she 
says it's feeling empty.
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