Service Request Ticket

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Service Request Information

CONTACT	Name	Kauffman, Brian	Date	Oct 13, 2017 11:48 AM
	Department	Western Community Policing Institute	Phone	14008
	Location		Email	kauffmab@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090160 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	HFHYBK1	Description	Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
	Serial No.	HFHYBK1	Location	PDR 2023 Giveaway
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	WIndows Vista Business 32bit downgraded to WIN XP Pro SP3 upgrade to Windows 7 Pro from P0092061 10-2013, MS Office Pro Plus 2007 from P0071641; Adobe Captivate 10 (2017 release) P0105529 OCT2017 SR#65369;
	Wired NIC	00:24:E8:32:2D:7B

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	ychen13@wou.edu	889285

Tracking

Entered by	Date	Memo
Yumin Chen			Email Public
Entered by	Date	Memo
Yumin Chen	Nov 01, 2017 10:44 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Yumin Chen	Nov 01, 2017 10:44 AM	Uninstall Captivate 9, shortcut created. Signed.	Add Attachment
Yumin Chen	Oct 30, 2017 01:20 PM	Installed but waiting for signature.	Add Attachment
Yumin Chen	Oct 30, 2017 11:34 AM	**This is an outgoing email** Hi Brian, This is Yumin from UCS, the Adobe Captivate has been installed. I still need a signature from you, what time are you available? Description: 10/30 in AM INSTALL Adobe Captivate v10(release 2017 on PC desktop for Brian Kauffman Maaske 243 needs ASAP Thanks! Yumin UCS	Add Attachment Public
Bradley Karkanen	Oct 30, 2017 10:23 AM	Task reassigned to Yumin Chen.	Add Attachment
Megan Thibeault	Oct 30, 2017 07:36 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Megan Thibeault	Oct 30, 2017 07:35 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Ranjit Kayastha	Oct 27, 2017 10:27 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Ranjit Kayastha	Oct 27, 2017 10:27 AM	**This is an email** Monday morning would be great	Add Attachment
Ranjit Kayastha	Oct 25, 2017 03:34 PM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Ranjit Kayastha	Oct 25, 2017 03:34 PM	**This is an email** Hi Brian, We were just following up with you regarding a service request that we have for you. (#65369) Description: INSTALL Adobe Captivate v10(release 2017 on PC desktop for Brian Kauffman Maaske 243 needs ASAP We were wondering when you would like us to come in for this task. We would like to know the date and time that works for you best. Thanks, Ranjit Kayastha	Add Attachment
Megan Thibeault	Oct 16, 2017 07:31 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Megan Thibeault	Oct 13, 2017 03:13 PM	Priority changed from (2) High Priority to (3) Priority.	Add Attachment
Shina Oladiti	Oct 13, 2017 02:52 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Shina Oladiti	Oct 13, 2017 02:51 PM	**This is an email** Thanks for the email. I am going to be out of the office for the next two weeks so I will contact you when I return thanks	Add Attachment
Shina Oladiti	Oct 13, 2017 12:19 PM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Oct 13, 2017 12:18 PM	Left VM.	Add Attachment
Shina Oladiti	Oct 13, 2017 12:18 PM	**This is an outgoing email** Hi Brian, We were just following up with you regarding a service request that we have for you. (#65369) Description: INSTALL Adobe Captivate v10(release 2017 on PC desktop for Brian Kauffman Maaske 243 needs ASAP We were wondering when you would like us to come in for this task. We would like to know the date and time that works for you best. Thanks, Adeshina Oladiti	Add Attachment Public
Shina Oladiti	Oct 13, 2017 12:16 PM	Task reassigned to Adeshina Oladiti.	Add Attachment
Tricia Flaherty	Oct 13, 2017 12:07 PM	Task reassigned to UCS Tech.	Add Attachment
Tricia Flaherty	Oct 13, 2017 11:48 AM	Brian needs this loaded ASAP for a project but we just got disk media and license today. Itis on T Drive at T:\Adobe Captivate\Captivate_v10_2017release but it is a 6.9GB install file so the disk medi may work quicker and is with invoice on shelf by inventory counter in ITC008. Please RETURN disk media to TRICIA after install	Add Attachment