Service Request Ticket - # 65373

Service Request Ticket - # 65373

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Service Request Information

CONTACT	Name	Nerz, Andrew	Date	Oct 13, 2017 04:10 PM
	Department	Natural Science Division	Phone	89709
	Location		Email	nerza@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150671 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	9RN5JB2	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	9RN5JB2	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2015004715; Techsmith Camtasia 2019 Education v.19 single user license VISA2018009203 JUNE2019;
	Wired NIC	18:66:DA:14:14:37

TECHS	Submitted by	Erika Enriquez	Contact	eenriquez13@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Tracking

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Oct 19, 2017 01:30 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Oct 19, 2017 01:30 PM	Kicked him off the printer and readded it and it is all good now	Add Attachment
Kyle Arthenayake	Oct 19, 2017 10:41 AM	Task reassigned to Giovanni Salazar.	Add Attachment
Kyle Arthenayake	Oct 19, 2017 10:40 AM	Task reassigned to UCS Tech.	Add Attachment
Kyle Arthenayake	Oct 19, 2017 10:40 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Shandelle Plasker	Oct 18, 2017 08:20 AM	Task reassigned to Giovanni Salazar.	Add Attachment
Shandelle Plasker	Oct 18, 2017 08:20 AM	Giovanni can you please go down and help with this issue after you clock in. I have not had an opening this week at this time to help him so I am passing this on to you. If you have issues please let me know. I do not think they have copier codes for this copier.	Add Attachment
Erika Enriquez	Oct 13, 2017 04:10 PM	**This is an email** My machine's ID is 20150671, and the copier should be named MT - Copier. I have availability from 1:00 - 1:50 MTRF. This issue has happened before with our new copier in our department; I was informed that Shandelle Pepper has solved this problem on other computers. Thank you! -Andrew	Add Attachment
Erika Enriquez	Oct 13, 2017 04:10 PM	**This is an email** Hello, My name is Andrew Nerz, and I'm an instructor with the math department. I recently received a new computer, and it doesn't seem to communicate well with our copier (MT-copier). Another faculty member had some issues with it yesterday, so it doesn't seem like an isolated issue. Do you know what needs to be done to fix it? Thank you for your assistance.	Add Attachment