Service Request Ticket - # 65374

Service Request Information

CONTACT Name Boyson, Tracy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 13, 2017 04:27 PM
Department Behavioral Sciences Division Phone 8987
Location Email boysont@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101406[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.5GHz, Quad core
Serial No. C02FMHPRDHJF Location PDR

CPU Intel Core i5(2.5GHz Quad-Core)


OS MAC OS X 10.6 (Snow Leopard) Software Shipped with OS 10.6 but eligible for free upgrade to 10.7 (see Tricia for details of licensing), Microsoft Office for Mac 2011 license from P0081051, Telestream Screenflow 3 for MAC from VISA2011002957

Wired NIC C8:2A:14:2A:94:1E


Wireless NIC E4:CE:8F:56:AC:BE


Bluetooth NIC 04:0C:CE:22:AC:DC

TECHS Submitted by Erika Enriquez Contact eenriquez13@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Oct 16, 2017 08:15 AM 
Status changed from (1) Pending to (5) Completed
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John Rushing Oct 16, 2017 08:15 AM 
Set password to a temp one and she reset on 
login.  Once the password updated and she saved it 
in the keychain the printing worked.
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Megan Thibeault Oct 16, 2017 07:31 AM 
Task reassigned to John Rushing.
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Erika Enriquez Oct 13, 2017 04:27 PM 
Tracy changed her password in Banner and portal, 
and now she is unable to log in. She is also 
unable to print, if she prints through banner she 
is able to. But if an application like word is 
running, she is unable to print.
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