Service Request Ticket - # 65377

Service Request Information

CONTACT Name Parpart, Jerrie Lee   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 16, 2017 09:29 AM
Department Library & Media Services Phone 88419
Location Email parparj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20141142[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag BZTHV42 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. BZTHV42 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2014004298; TRANSFERRED from old CPU W#20101466 SR59527 MAR2016: Adobe Design Premium CS5.5 WIN from P0081871; Oxygen XML Editor(original v13 VISA2011002717) current maint release v17 on VISA2015004705; CANCELED JUNE2019 [Adobe CC2015(named user)MAY2016 - Add adobe CC desktop order#9075]

Wired NIC 98:90:96:D5:7F:28

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Ranjit Kayastha Oct 16, 2017 10:59 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Ranjit Kayastha Oct 16, 2017 10:59 AM 
done
 Add Attachment
Kyle Arthenayake Oct 16, 2017 09:29 AM 
system recovery options, asking for a admin
username and password. Tired restarting
Add Attachment