Service Request Ticket

Service Request Information

CONTACT	Name	Carrillo-Garcia, Adriana	Date	Oct 16, 2017 11:05 AM
	Department	Admissions Office	Phone	89366
	Location		Email	carrilloa@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110227 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
	Serial No.	90LSZQ1	Location	PDR
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Unknown	Software	Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0081871 installed as Office Pro Plus 2007
	Wired NIC	18:03:73:B0:E4:81

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Oct 16, 2017 04:02 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Peter Puettmann	Oct 16, 2017 04:02 PM	check it out. not sure what the problem exactly was but its fixed now. if it happens again she will let us know	Add Attachment
Peter Puettmann	Oct 16, 2017 02:39 PM	Task reassigned to Peter Puettmann.	Add Attachment
Ranjit Kayastha	Oct 16, 2017 11:35 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Ranjit Kayastha	Oct 16, 2017 11:35 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Brighton Bohnenkamp	Oct 16, 2017 11:05 AM	**This is an email** Hello, I don't know why one of our computers is having printing issues, when students click print it prints a bunch of weird pages. The computer number is 20110227, we have other computers in our student lobby area and they print fine. We are located in APSC 201. Let me know what time works best for you to come. I will be available from 2-5 today. Thanks, Adriana	Add Attachment