Service Request Ticket - # 65382

Service Request Information

CONTACT Name Rose, Michael   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 16, 2017 11:52 AM
Department Disability Access Services Phone 88250
Location Email rosem@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20130787[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude 3340, 1.60GHz, 3M cache
Serial No. 91WZ312 Location PDR

CPU Intel Core i5(1.6GHz dual-core, 3MB L3)


OS Windows 7 Pro, 64 bit Software

Wired NIC B8:2A:72:A1:9B:D0


Wireless NIC E8:2A:EA:33:30:9C


Bluetooth NIC E8:2A:EA:33:30:A0

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public
Entered by Date Memo
Kyle Arthenayake Oct 25, 2017 03:18 PM 
Task reassigned to Self Resolved.
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Kyle Arthenayake Oct 25, 2017 03:18 PM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Oct 17, 2017 10:32 AM 
Task reassigned to Service Request Desk.
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Megan Thibeault Oct 17, 2017 10:32 AM 
Status changed from (5) Completed to (1) Pending
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Kyle Arthenayake Oct 17, 2017 09:07 AM 
Peter you can't mark it as complete if we still
have the machine in our office. -this is Megan on
Kyle's account
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Peter Puettmann Oct 16, 2017 04:11 PM 
Status changed from (1) Pending to (5) Completed
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Peter Puettmann Oct 16, 2017 04:11 PM 
Task reassigned to Peter Puettmann.
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Peter Puettmann Oct 16, 2017 04:11 PM 
 
Mike Rose is going to look into purchasing a new
one (weather its worth it or not), until then he
asks we hold onto the laptop. its in the IN BOX
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Peter Puettmann Oct 16, 2017 02:01 PM 
called mike and left a message with the receptionist
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Megan Thibeault Oct 16, 2017 11:56 AM 
They will have to purchase a new battery, battery
warranties only last a year
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Brighton Bohnenkamp Oct 16, 2017 11:52 AM 
Computer is in the in box, he said it doesn't 
recognize that the battery is in and doesn't work 
unless its plugged in
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