Service Request Ticket

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Service Request Information

CONTACT	Name	Schmidt, Katherine	Date	Oct 16, 2017 12:42 PM
	Department	Writing Center	Phone	88234
	Location		Email	schmidtk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20141274 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Air 13.3 #Z0RJ
	Serial No.	C1MPX3SZG944	Location	PDR 2023 Giveaway
	CPU	Intel Core i5(1.6GHz dual-core, 3MB L3)
	OS	MAC OS X 10.11 (El Capitan)	Software	MS Office 2011 Std for MAC from XXXX2014004298; UPG with Microsoft Capmus Agreement to Office 2016 for MAC; transferred from 20120660 Adobe Photoshop Extended CS4 Mac from P0074268
	Wireless NIC	E0:AC:CB:6C:ED:B8
	Bluetooth NIC	E0:AC:CB:6C:ED:B9

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	eenriquez13@wou.edu	88925

Tracking

Entered by	Date	Memo
Erika Enriquez			Email Public
Entered by	Date	Memo
Erika Enriquez	Oct 17, 2017 02:21 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Erika Enriquez	Oct 17, 2017 02:21 PM	Loaner is on shelf	Add Attachment
Erika Enriquez	Oct 17, 2017 02:20 PM	Laptop is delivered	Add Attachment
Erika Enriquez	Oct 17, 2017 02:05 PM	Task reassigned to Erika Enriquez.	Add Attachment
Ranjit Kayastha	Oct 17, 2017 11:59 AM	*GET THE LOANER BACK*	Add Attachment
Ranjit Kayastha	Oct 17, 2017 11:58 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Ranjit Kayastha	Oct 17, 2017 11:58 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Ranjit Kayastha	Oct 17, 2017 11:58 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Ranjit Kayastha	Oct 17, 2017 11:58 AM	Fantastic! Can you deliver it to my office, even if I'm not present? My door will be open. :) APSC 301	Add Attachment
Ranjit Kayastha	Oct 17, 2017 11:52 AM	She replied and is picking up the laptop today. The laptop is in the OUTBOX	Add Attachment
Ranjit Kayastha	Oct 17, 2017 11:47 AM	Emailed her	Add Attachment
Ranjit Kayastha	Oct 17, 2017 11:42 AM	Smoothie spill hadn't affected anything. The keys are not sticky too. ALso the usb port is working. emailing her about the laptop now	Add Attachment
Ranjit Kayastha	Oct 17, 2017 11:27 AM	She picked up the Loaner and I gave her admin rights , she said she doesnt need printers	Add Attachment
Ranjit Kayastha	Oct 17, 2017 09:48 AM	Preparing Loaner w#20110789	Add Attachment
Kyle Arthenayake	Oct 17, 2017 08:08 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Kyle Arthenayake	Oct 17, 2017 08:08 AM	check laptop for any damage, SR was created earlier for a port issue, one of the ports still is not working	Add Attachment
Kyle Arthenayake	Oct 17, 2017 08:08 AM	loaner set up, preferably a newer mac. Call when ready. Preferred before 3:30	Add Attachment
Peter Puettmann	Oct 16, 2017 05:12 PM	Task reassigned to UCS Tech.	Add Attachment
Peter Puettmann	Oct 16, 2017 04:11 PM	previous memo is wrong. i left a VM with katherine	Add Attachment
Peter Puettmann	Oct 16, 2017 04:10 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Peter Puettmann	Oct 16, 2017 04:09 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Oct 16, 2017 04:09 PM	Mike Rose is going to look into purchasing a new one (weather its worth it or not), until then he asks we hold onto the laptop. its in the IN BOX	Add Attachment
Peter Puettmann	Oct 16, 2017 01:56 PM	Task reassigned to Peter Puettmann.	Add Attachment
Brighton Bohnenkamp	Oct 16, 2017 12:42 PM	Katherine dropped a smoothie on her keyboard and cleaned it up as much as possible, she will need a loaner while we have her laptop. Shes not sure if there is any damage yet	Add Attachment