Service Request Ticket - # 65391

Service Request Ticket - # 65391

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Service Request Information

CONTACT	Name	Poage, Kimberly	Date	Oct 16, 2017 02:46 PM
	Department	Deaf Studies and Professional Studies	Phone	88758
	Location		Email	poagek@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20071157 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Canon -ImageClass MF6540
	Serial No.	dkf11122	Location	PDR
	Model	mf6590	Hostname
	Notes		Ink/Toner Refill

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact

Tracking

Entered by	Date	Memo
Self Resolved			Email Public
Entered by	Date	Memo
Megan Thibeault	Nov 06, 2017 08:26 AM	Task reassigned to Self Resolved.	Add Attachment
Megan Thibeault	Nov 06, 2017 08:26 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Shandelle Plasker	Oct 18, 2017 10:22 AM	Task reassigned to UCS Tech.	Add Attachment
Shandelle Plasker	Oct 18, 2017 10:22 AM	Can you please contact Kim and set up a time to pick up the broken machine and put it into PDR.	Add Attachment
Shandelle Plasker	Oct 18, 2017 10:18 AM	The machine is refusing to believe what paper is in it. It had letter/plain and its asking for LRL. I tried everything within the printer and driver settings. Nothing is telling it to use LRL. I am guessing the sensor is bad on the paper tray.	Add Attachment
Shandelle Plasker	Oct 17, 2017 10:15 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Shandelle Plasker	Oct 17, 2017 10:15 AM	**This is an email** Hi Kim, What is a good day and some good times for me to come down and help with the toner/printer issue? Thank you, Shandelle Pepper	Add Attachment
Megan Thibeault	Oct 17, 2017 08:16 AM	Task reassigned to Shandelle Pepper.	Add Attachment
Peter Puettmann	Oct 16, 2017 05:13 PM	Task reassigned to UCS Tech.	Add Attachment
Peter Puettmann	Oct 16, 2017 05:13 PM	was unsuccessful with printing. i think shandelle should take a look at it	Add Attachment
Peter Puettmann	Oct 16, 2017 04:14 PM	Task reassigned to Peter Puettmann.	Add Attachment
Brighton Bohnenkamp	Oct 16, 2017 02:46 PM	Kim replaced an ink cartridge in her printer and now it won't print from her desktop. She is expecting a fax today and wants to make sure she will be able to receive it. She is leaving her office open for a tech to come by	Add Attachment