Service Request Ticket

Service Request Information

CONTACT	Name	Townsend, Kimber	Date	Oct 17, 2017 10:59 AM
	Department	College of Education	Phone	88082
	Location		Email	townsendk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130547 (opens in a new window)	Bldg/Room	RWEC
	Service Tag	9WGCFZ1	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	9WGCFZ1	Location	Student worker
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0092986;
	Wired NIC	F8:B1:56:C5:A5:DD

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	bkarkanen16@wou.edu	88925

Entered by	Date	Memo
Bradley Karkanen			Email Public
Entered by	Date	Memo
Bradley Karkanen	Oct 18, 2017 08:29 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Oct 18, 2017 08:06 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Erika Enriquez	Oct 17, 2017 04:39 PM	Task reassigned to UCS Tech.	Add Attachment
Erika Enriquez	Oct 17, 2017 04:39 PM	Complete. Ready for delivery.	Add Attachment
Erika Enriquez	Oct 17, 2017 03:00 PM	running windows updates	Add Attachment
Erika Enriquez	Oct 17, 2017 02:02 PM	Task reassigned to Erika Enriquez.	Add Attachment
Gino Salazar	Oct 17, 2017 01:50 PM	Computer has been named but apart from the it doesn't have anything	Add Attachment
Gino Salazar	Oct 17, 2017 11:31 AM	Forgot to add its being reimaged up there rn.	Add Attachment
Gino Salazar	Oct 17, 2017 11:13 AM	Task reassigned to UCS Tech.	Add Attachment
Gino Salazar	Oct 17, 2017 11:13 AM	On the standup desk	Add Attachment
Gino Salazar	Oct 17, 2017 11:02 AM	Task reassigned to Giovanni Salazar.	Add Attachment
Kyle Arthenayake	Oct 17, 2017 10:59 AM	This CPU is being re-assigned to a new user, and needs to be re-imaged to insure there aren't any confidential files still on it. It's on my desk in RWEC 220 Thanks!	Add Attachment