Service Request Ticket

Service Request Information

CONTACT	Name	Carrillo-Garcia, Adriana	Date	Oct 17, 2017 01:56 PM
	Department	Admissions Office	Phone	89366
	Location		Email	carrilloa@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110224 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	90MPZQ1	Description	Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
	Serial No.	90MPZQ1	Location
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Unknown	Software	Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0081871 installed as Office Pro Plus 2013. Blumen Student Access Database for SEP group;
	Wired NIC	18:03:73:B0:E2:92

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact

Entered by	Date	Memo
Self Resolved			Email Public
Entered by	Date	Memo
Megan Thibeault	Nov 15, 2017 10:40 AM	Task reassigned to Self Resolved.	Add Attachment
Megan Thibeault	Nov 15, 2017 10:40 AM	Status changed from (4) On Hold to (5) Completed	Add Attachment
Megan Thibeault	Nov 15, 2017 10:40 AM	loaner cpu was brought back	Add Attachment
Yumin Chen	Oct 19, 2017 12:23 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Yumin Chen	Oct 17, 2017 03:32 PM	The power supply is bad and no replacement part. The department need to purchase a new one. The loner is replacing right now and the loner should be back after 11/17/2017(A Month)	Add Attachment
Yumin Chen	Oct 17, 2017 02:24 PM	Problem one is back to ITC	Add Attachment
Yumin Chen	Oct 17, 2017 02:24 PM	Task reassigned to Yumin Chen.	Add Attachment
Brighton Bohnenkamp	Oct 17, 2017 01:56 PM	**This is an email** Hello, I have a computer tower that shut down completely. Don't know what's wrong with it. Are you all able to provide a loaner in the meantime? I will be here until 5 today. The number on the computer is 20110224. Thank you, Adriana	Add Attachment