Service Request Ticket

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Service Request Information

CONTACT	Name	Chiles, Rebecca	Date	Oct 17, 2017 02:38 PM
	Department	Campus Public Safety	Phone	88481
	Location		Email	chilesr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150275 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	2KHGH72	Description	Dell Latitude E6440, i7-4610M Processor
	Serial No.	2KHGH72	Location	Loaner Shelf
	CPU	Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 2013 or higher(MS Desktop Ed license) from XXXX2015004715
	Wired NIC	F8:CA:B8:48:B9:AE
	Wireless NIC	80:00:0B:D4:4D:A6
	Bluetooth NIC	80:00:0B:D4:4D:AA

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Tracking

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Dec 13, 2017 08:00 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Megan Thibeault	Nov 01, 2017 08:50 AM	Priority changed from (1) Highest Priority to (3) Priority.	Add Attachment
Megan Thibeault	Nov 01, 2017 08:50 AM	just need to finish paper work and updating inventory, delivery and setup was done	Add Attachment
Ranjit Kayastha	Oct 25, 2017 03:23 PM	Task reassigned to Megan Eichler.	Add Attachment
Ranjit Kayastha	Oct 25, 2017 10:29 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Ranjit Kayastha	Oct 25, 2017 10:29 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Ranjit Kayastha	Oct 24, 2017 04:35 PM	**This is an email** For the new Dell laptop we need Excel, Word, Access, the DS Control Point for the cameras, VLC media player, google drive/chrome and firefox. I think that about does it for the programs. The other links we access more off the I drive and can add those to our bookmarks (LEDS, report program etc). There doesn't need to be limited access on their for the users, all users are good . So we all should have admin rights. The computer needs to access the printer Nancy Drew and Hardy Boys on Krusty. I think that about does it! Thanks!	Add Attachment
Megan Thibeault	Oct 24, 2017 07:48 AM	Let me know when this is getting delivered, I would like to go	Add Attachment
Ranjit Kayastha	Oct 23, 2017 11:04 AM	Sent Email asking for availability.	Add Attachment
Megan Thibeault	Oct 23, 2017 10:47 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Megan Thibeault	Oct 23, 2017 10:47 AM	can you look into this one for me	Add Attachment
Yumin Chen	Oct 19, 2017 02:51 PM	On small techs counter	Add Attachment
Yumin Chen	Oct 19, 2017 02:39 PM	Imaging...	Add Attachment
Megan Thibeault	Oct 17, 2017 02:48 PM	Once imaged put in my queue please	Add Attachment
Tricia Flaherty	Oct 17, 2017 02:44 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Oct 17, 2017 02:38 PM	This is on shelf in ITC008 Inventory counter with GFA setup form. It is a PC laptop W#20150275 to replace W#20090916 in Public Safety Conference Room(PS106) and the Contact is Rebecca Chiles.	Add Attachment