Service Request Ticket - # 65416

Service Request Ticket - # 65416

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Service Request Information

CONTACT	Name	Boyson, Tracy	Date	Oct 18, 2017 08:01 AM
	Department	Behavioral Sciences Division	Phone	8987
	Location		Email	boysont@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091292 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	5370KM1	Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	5370KM1	Location	PDR 2023 Giveaway
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	MS Office Pro Plus 2010 - DBANNED COMPUTER DROPPED OFF WTIH CS DEPT
	Wired NIC	B8:AC:6F:83:F6:C6

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	ychen13@wou.edu	889285

Tracking

Entered by	Date	Memo
Yumin Chen			Email Public
Entered by	Date	Memo
Yumin Chen	Oct 24, 2017 03:22 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Yumin Chen	Oct 24, 2017 03:21 PM	The computer is using on conference room, running windows 7 and domain added.	Add Attachment
Yumin Chen	Oct 24, 2017 03:17 PM	Printer added.	Add Attachment
Megan Thibeault	Oct 24, 2017 02:40 PM	Task reassigned to Yumin Chen.	Add Attachment
Megan Thibeault	Oct 24, 2017 01:44 PM	See John's note	Add Attachment
Gino Salazar	Oct 24, 2017 11:14 AM	Ask Bradley for more info on this ticket if you need it.	Add Attachment
Gino Salazar	Oct 24, 2017 11:07 AM	Task reassigned to UCS Tech.	Add Attachment
Bradley Karkanen	Oct 24, 2017 10:55 AM	Task reassigned to Giovanni Salazar.	Add Attachment
Bradley Karkanen	Oct 24, 2017 10:54 AM	*This is an email* How about 3-4pm tomorrow Tuesday 10/24?	Add Attachment
John Rushing	Oct 23, 2017 02:11 PM	What OS are they running? This computer was for CS projects. If not running Windows on the Domain they may need to print via VDI.	Add Attachment
Bradley Karkanen	Oct 23, 2017 10:23 AM	**This is an outgoing email** Hi Tracy, I need some additional information regarding service request #65416 Description: 10/17 2-4 adding printers to computer Sorry we weren't able to come in when you had this scheduled. When is a good time for you now?	Add Attachment Public
Bradley Karkanen	Oct 18, 2017 08:32 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Brighton Bohnenkamp	Oct 18, 2017 08:02 AM	She is located in ITC 310	Add Attachment
Brighton Bohnenkamp	Oct 18, 2017 08:01 AM	**This is an email** Please give Paige access to our printers: Python and Java *see contact info below and the machine # Let me know if you have any question and/or when it's completed.	Add Attachment