Service Request Ticket

Service Request Information

CONTACT	Name	Townsend, Kimber	Date	Oct 18, 2017 08:33 AM
	Department	College of Education	Phone	88082
	Location		Email	townsendk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150449 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	259JFB2	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 2013 from XXXX2015004715
	Wired NIC	18:66:DA:03:05:55

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Nov 01, 2017 08:50 AM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
Megan Thibeault	Nov 01, 2017 08:50 AM	done, CPU went to Nathan to install	Add Attachment
Ranjit Kayastha	Oct 26, 2017 09:59 AM	Task reassigned to Megan Eichler.	Add Attachment
Ranjit Kayastha	Oct 26, 2017 09:59 AM	This is ready to go. Done with everything.	Add Attachment
Megan Thibeault	Oct 24, 2017 07:54 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Megan Thibeault	Oct 24, 2017 07:54 AM	Motherboard is here, Ranjit was testing it	Add Attachment
Megan Thibeault	Oct 19, 2017 02:47 PM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Megan Thibeault	Oct 19, 2017 02:39 PM	SR955496425	Add Attachment
Bradley Karkanen	Oct 18, 2017 09:23 AM	Task reassigned to Megan Eichler.	Add Attachment
Bradley Karkanen	Oct 18, 2017 09:23 AM	Bad Motherboard	Add Attachment
Megan Thibeault	Oct 18, 2017 08:33 AM	RWEC 208 SC station has a yellow power light.	Add Attachment