Service Request Ticket - # 65420

Service Request Information

CONTACT Name Blatner, Chelsee   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 18, 2017 09:14 AM
Department Student Engagement Phone 88647
Location Email blatnerc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20130039[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag C01GMX1 Description Dell Latitude E6430, IntelCore i7, 2.7GHz, 6M Cach
Serial No. C01GMX1 Location PDR

CPU Intel Core i7-3740QM(2.7GHz, 6M cache)


OS Windows 7 Pro, 64 bit Software Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P00TBA downgraded to Pro Plus 2010

Wired NIC F0:1F:AF:29:AC:A2


Wireless NIC 0C:84:DC:8E:6F:24


Bluetooth NIC 24:FD:52:34:E5:A1

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Ranjit Kayastha Oct 18, 2017 04:01 PM 
Status changed from (1) Pending to (5) Completed
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Ranjit Kayastha Oct 18, 2017 04:01 PM 
Dropped the Laptop to the Fronk Desk WUC 210.

Left her VM informing it.
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Ranjit Kayastha Oct 18, 2017 03:53 PM 
DRiver issues. Fixed . Updated everything. Ready
for delivcery
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Ranjit Kayastha Oct 18, 2017 11:03 AM 
Task reassigned to Ranjit Kayastha.
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Brighton Bohnenkamp Oct 18, 2017 09:14 AM 
She noted that if it needs to be re imaged they 
need to save the sensource and digital camera 
software
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Brighton Bohnenkamp Oct 18, 2017 09:14 AM 
There is no color displayed on the screen when she 
logs in or does anything on the computer. It is in 
the inbox
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