Service Request Ticket

Service Request Information

CONTACT	Name	Fewx, Andrea	Date	Oct 18, 2017 09:25 AM
	Department	The Research Institute	Phone	88615
	Location		Email	fewxa@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20130096 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	F2TFNX1	Description	Dell Latitude E6430, IntelCore i7, 2.7GHz, 6M Cach
	Serial No.	F2TFNX1	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-3740QM(2.7GHz, 6M cache)
	OS	Windows 7 Pro, 64 bit	Software	Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0091478 downgraded to Pro Plus 2010
	Wired NIC	F0:1F:AF:32:13:65
	Wireless NIC	70:18:8B:22:17:FE
	Bluetooth NIC	B0:05:94:EF:C0:35

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	rkayastha14@wou.edu	88925

Entered by	Date	Memo
Ranjit Kayastha			Email Public
Entered by	Date	Memo
Ranjit Kayastha	Oct 18, 2017 11:01 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ranjit Kayastha	Oct 18, 2017 11:01 AM	Removed	Add Attachment
Ranjit Kayastha	Oct 18, 2017 10:39 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Brighton Bohnenkamp	Oct 18, 2017 09:25 AM	Located in Todd Hall 249	Add Attachment
Brighton Bohnenkamp	Oct 18, 2017 09:25 AM	**This is an email** Lyn retired and wants Rosetta Stone programs removed from the laptop she was using. Laptop # 20130096	Add Attachment