Service Request Ticket - # 65431

Service Request Information

CONTACT Name Broussard, Chelsie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 18, 2017 03:55 PM
Department ASWOU Phone 88303
Location Email broussardc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20140640[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. C02PQ11GF8J7 Location PDR

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS MAC OS X 10.10 (Yosemite) Software MS Office 2011 Std for MAC from xxxx2014004298

Wired NIC 98:5A:EB:CD:3B:05


Wireless NIC AC:29:3A:92:F8:F5


Bluetooth NIC AC:29:3A:92:F8:F6

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact bkarkanen16@wou.edu 88925

Tracking

Entered by Date Memo
Bradley Karkanen
Email

Public
Entered by Date Memo
Bradley Karkanen Oct 23, 2017 10:25 AM 
Status changed from (1) Pending to (5) Completed
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Bradley Karkanen Oct 23, 2017 10:25 AM 
Pushed it
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Bradley Karkanen Oct 18, 2017 04:38 PM 
****This is an outgoing email****
Hi Chelsie,

I need some additional information regarding service request 
#65431

Description: *10/18*Mac Printing Issues

Can you please disable the wifi on the Mac? We can only 
manage them remotely if the are only hard wired.
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Public
Megan Thibeault Oct 18, 2017 03:56 PM 
Task reassigned to Bradley Karkanen.
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Megan Thibeault Oct 18, 2017 03:55 PM 
****This is an email****
Printer #: 9362 5663
Computer #: 20140640[Edit Inv]

Available: Today until 6pm 
Thursday 10-12pm 

On Wed, Oct 18, 2017 at 3:08 PM, UCS
ServiceRequest  wrote:

    Hello,

    I can send a tech to take a look at this
issue. May I get the wou number of the printer and
availability?

    Thank you,
    Kyle

    On Wed, Oct 18, 2017 at 3:01 PM, Chelsie
Broussard  wrote:

        Hello UCS and happy Wednesday!
        Our Mac at Evelyn Guzman's desk in WUC 122
prints on ASWOU Stellar on Krusty some of the time
and not others...can someone please advise or come
and take a look.
        Thank you for your help and if you have
any other questions or if this request is unclear,
please feel free to contact me.
        Chelsie
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