Service Request Ticket

Service Request Information

CONTACT	Name	Mercer, Heather	Date	Oct 20, 2017 11:58 AM
	Department	Human Resources	Phone	88963
	Location		Email	mercerh@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20170342 (opens in a new window)	Bldg/Room	AD 306A
	Service Tag		Description	Xerox Phaser 3260/DNI Monochrome Laser Printer
	Serial No.	K8A249201	Location	Kirsty Pinchuk
	Model	3260/DNI	Hostname	benefits.wou.edu
	Notes	up to 29 ppm Maximum print resolution: 600 x 600 dpi (up to 4800 x 600 enhanced image quality) Black Print Quality, 50sheet(s) Capacity / Legal (8.5 in x 14 in), USB Type B, Wireless capable, 1 year warranty, PCL 5e emulation, PCL 6 emulation, PostScript 3 support and Mobile printing: Apple AirPrint, Xerox PrintBack; IP ADDRESS:140.211.116.40	Ink/Toner Refill	Standard Capacity Print Cartridge: 1,500 pages 106R02775 High Capacity Print Cartridge: 3,000 pages 106R02777 Drum Cartridge: 10,000 pages*** 101R00474
	Wired NIC	9C:93:4E:3B:9F:C3

TECHS	Submitted by	Emily Griner	Contact	egriner15@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Oct 20, 2017 02:02 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Oct 20, 2017 02:02 PM	Printer is all set up and looking beautiful.	Add Attachment
Bradley Karkanen	Oct 20, 2017 01:28 PM	She just called and is ready to have it setup now	Add Attachment
Bradley Karkanen	Oct 20, 2017 01:27 PM	Task reassigned to Giovanni Salazar.	Add Attachment
Gino Salazar	Oct 20, 2017 12:14 PM	Left VM	Add Attachment
Emily Griner	Oct 20, 2017 12:05 PM	Placed on inventory counter	Add Attachment
Emily Griner	Oct 20, 2017 11:58 AM	NEW EQUIP SETUP: Xerox Phaser Printer W#20170342 for Heather Mercer in AD 205C. USB local printer setup on PC W#20140375	Add Attachment