Service Request Ticket

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Service Request Information

CONTACT	Name	Gingerich, Terry	Date	Oct 24, 2017 09:26 AM
	Department	Criminal Justice	Phone	88854
	Location		Email	gingert@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150274 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6440, i7-4610M Processor
	Serial No.	3J0GH72	Location	PDR
	CPU	Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 or higher(MS Desktop Ed license) from XXXX2015004715
	Wired NIC	F8:CA:B8:48:B9:B3
	Wireless NIC	80:00:0B:D4:BD:7C
	Bluetooth NIC	80:00:0B:D4:BD:80

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Tracking

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Nov 28, 2017 11:02 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Megan Thibeault	Nov 28, 2017 11:02 AM	loaner was returned and Terry picked up his laptop.	Add Attachment
Megan Thibeault	Nov 27, 2017 08:29 AM	Status changed from (3) Order in Process to (6) Ready to Deliver	Add Attachment
Megan Thibeault	Nov 27, 2017 08:28 AM	laptop is in outbox	Add Attachment
Megan Thibeault	Nov 27, 2017 08:27 AM	Repair details from Dell: Plastics replaced palmrest replaced mechanical part replaced	Add Attachment
Megan Thibeault	Nov 21, 2017 03:04 PM	laptop is back, emailed Terry to let him know	Add Attachment
Megan Thibeault	Nov 20, 2017 07:35 AM	Looks like the laptop should be back today.	Add Attachment
Megan Thibeault	Nov 16, 2017 11:45 AM	Looks like part came in, fingers crossed it says it should be back tomorrow	Add Attachment
Megan Thibeault	Nov 10, 2017 07:54 AM	A part is on back order, I have updated Terry on the situation	Add Attachment
Megan Thibeault	Nov 07, 2017 08:22 AM	Laptop should be back tomorrow	Add Attachment
Megan Thibeault	Nov 06, 2017 08:47 AM	Dell had this order on hold cause they didn't see that we already paid for the parts since we knew it wouldn't be covered under warranty.	Add Attachment
Megan Thibeault	Nov 02, 2017 05:20 PM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Megan Thibeault	Nov 02, 2017 05:20 PM	Priority changed from (1) Highest Priority to (3) Priority.	Add Attachment
Megan Thibeault	Nov 02, 2017 05:20 PM	Dell has received his laptop.	Add Attachment
Megan Thibeault	Oct 27, 2017 10:55 AM	Task reassigned to Megan Eichler.	Add Attachment
Megan Thibeault	Oct 27, 2017 10:55 AM	shipped out to dell today	Add Attachment
Shina Oladiti	Oct 24, 2017 01:33 PM	Delivered loaner.	Add Attachment
Megan Thibeault	Oct 24, 2017 12:47 PM	Called Dell, got a quote, emailed Terry	Add Attachment
Shina Oladiti	Oct 24, 2017 11:47 AM	The loaner in in the OUTBOX.	Add Attachment
Shina Oladiti	Oct 24, 2017 11:46 AM	**This is an outgoing email** Hi Terry, We were just following up with you regarding a service request that we have for you. (#65477) Description: damaged laptop We want to let you know that we have prepared a loaner laptop for temporary use until we have a replacement for your laptop. Your files and folders has been transferred into the loaner laptop and we will update you on replacement progress. Presently, we would like to know when its convenient for you to have us come in to deliver the loaner laptop. Thanks, Adeshina Oladiti	Add Attachment Public
Shina Oladiti	Oct 24, 2017 09:49 AM	Its on the standup desk	Add Attachment
Shina Oladiti	Oct 24, 2017 09:49 AM	Assigned loaner W#20120203.	Add Attachment
Kyle Arthenayake	Oct 24, 2017 09:26 AM	Retrieve info and transfer to loaner	Add Attachment