Service Request Ticket - # 65480

Service Request Information

CONTACT Name Mansayon, Christopher   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 24, 2017 10:46 AM
Department Library & Media Services Phone 88441
Location Email mansayonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Thin Client Edit WOU # 20130288[Edit Inv] (opens in a new window) Bldg/Room HL 1st Floor
Service Tag Description Wyse P25 zero client 32MB FLASH/512MB #909569-01L
Serial No. 9F2DM606770 Location HL REF Station #07

CPU Teradici TERA2321 PCoIP


OS Unknown Software Microsoft Office Pro Plus 2013 from P0091580, Microsoft VDA subscription from P0091580, VMWare View 5 Premier from P0091580

Wired NIC 00:80:64:B3:25:BA

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact ychen13@wou.edu 889285

Tracking

Entered by Date Memo
Yumin Chen
Email

Public
Entered by Date Memo
Yumin Chen Oct 24, 2017 01:33 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Yumin Chen Oct 24, 2017 01:33 PM 
Monitor failed, replaced.
New Mointor: W20090991
Inventory Updated.
 Add Attachment
Yumin Chen Oct 24, 2017 12:38 PM 
Using VGA instead, testing...
 Add Attachment
Yumin Chen Oct 24, 2017 11:59 AM 
Task reassigned to Yumin Chen.
 Add Attachment
Gino Salazar Oct 24, 2017 11:47 AM 
It needs a new DVI cable, there is an out of order sign on the 
computer, its a VDI Station on the east side of the first floor of 
hammersly
 Add Attachment
Kyle Arthenayake Oct 24, 2017 11:02 AM 
Megan says we need to troubleshoot more
 Add Attachment
Kyle Arthenayake Oct 24, 2017 11:01 AM 
Tech came out yesterday for the same issue

SR65473
 Add Attachment
Kyle Arthenayake Oct 24, 2017 10:46 AM 
screen is blacking out, tried restarting with no
luck.
Add Attachment