Service Request Ticket

Service Request Information

CONTACT	Name	Plahn, Ambre	Date	Oct 24, 2017 01:36 PM
	Department	Special Projects	Phone	89763
	Location		Email	plahna@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130901 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	43M8V12	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	43M8V12	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150
	Wired NIC	34:17:EB:A6:94:24

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	rkayastha14@wou.edu	88925

Entered by	Date	Memo
Ranjit Kayastha			Email Public
Entered by	Date	Memo
Ranjit Kayastha	Oct 25, 2017 03:24 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ranjit Kayastha	Oct 25, 2017 03:24 PM	Done with scan. Found 3 threads. Removed it	Add Attachment
Ranjit Kayastha	Oct 25, 2017 11:25 AM	It's running Malware Bytes and Sophos logged in to her account. So just let her login. Check if any threads were found and remove them.	Add Attachment
Ranjit Kayastha	Oct 25, 2017 10:31 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Brighton Bohnenkamp	Oct 25, 2017 09:29 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Brighton Bohnenkamp	Oct 25, 2017 09:29 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Brighton Bohnenkamp	Oct 25, 2017 09:29 AM	Ran for malware and it found 6 threats now it wont let her fix it, she is available at 10	Add Attachment
Erika Enriquez	Oct 24, 2017 03:58 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Erika Enriquez	Oct 24, 2017 03:58 PM	A few threats were detected. I removed them	Add Attachment
Erika Enriquez	Oct 24, 2017 03:53 PM	Running scans on computer	Add Attachment
Megan Thibeault	Oct 24, 2017 02:08 PM	Task reassigned to Erika Enriquez.	Add Attachment
Brighton Bohnenkamp	Oct 24, 2017 01:36 PM	She suspects she might have a virus after previewing an attachment on her email. He computer keeps freezing and the mouse will act up	Add Attachment