Service Request Ticket

Service Request Information

CONTACT	Name	Bicknell, Michael	Date	Oct 25, 2017 11:46 AM
	Department	The Research Institute	Phone
	Location		Email	bicknellm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20120370 (opens in a new window)	Bldg/Room	TODD 248
	Service Tag		Description	Apple Macbook Air 13-in, 256GB Flash Storage #Z0ND
	Serial No.	C02JF170DRVG	Location	Jay (David) Gense
	CPU	Intel Core i7(2.0GHz, 4MB L3 cache)
	OS	MAC OS X 10.8 (Mountain Lion)	Software	MS Office 2011 for MAC std from P0086971
	Wireless NIC	28:37:37:25:A1:A4
	Bluetooth NIC	28:37:37:25:A1:A5

TECHS	Submitted by	Erika Enriquez	Contact	eenriquez13@wou.edu	88925
	Primary Technician		Contact	rkayastha14@wou.edu	88925

Entered by	Date	Memo
Ranjit Kayastha			Email Public
Entered by	Date	Memo
Ranjit Kayastha	Oct 26, 2017 10:01 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ranjit Kayastha	Oct 26, 2017 10:01 AM	The updates weren't going through. Did the updates and john pushed the script in Offfice which allowed the remaing updates. DONE	Add Attachment
Ranjit Kayastha	Oct 25, 2017 04:19 PM	Task reassigned to Ranjit Kayastha.	Add Attachment
Erika Enriquez	Oct 25, 2017 02:41 PM	Task reassigned to UCS Tech.	Add Attachment
Erika Enriquez	Oct 25, 2017 02:41 PM	Available at 4pm today. Sounds like he needs his apps updated through the app. store.	Add Attachment
Erika Enriquez	Oct 25, 2017 01:58 PM	**This is an outgoing email** Hi Michael, I need some additional information regarding service request #65509 Description: Mac admin rights problem What time would you like me to head over to look at this problem?	Add Attachment Public
Erika Enriquez	Oct 25, 2017 01:57 PM	Task reassigned to Erika Enriquez.	Add Attachment
Erika Enriquez	Oct 25, 2017 11:46 AM	Hello, We are having problems running updates on MacBook Air #20120370. Three of us have admin rights but are unable to update apps. Todd Hall, Room 202. Thanks, Mike	Add Attachment