Service Request Ticket

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Service Request Information

CONTACT	Name	New, Faculty/Staff	Date	Oct 26, 2017 02:38 PM
	Department	University Computing Solutions	Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150278 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	FR5GH72	Description	Dell Latitude E6440, i7-4610M Processor
	Serial No.	FR5GH72	Location	PDR Pile
	CPU	Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 or higher(MS Desktop Ed license) from XXXX2015004715
	Wired NIC	F8:CA:B8:48:B8:C9
	Wireless NIC	80:00:0B:D1:FF:51
	Bluetooth NIC	80:00:0B:D1:FF:55

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	rkayastha14@wou.edu	88925

Tracking

Entered by	Date	Memo
Ranjit Kayastha			Email Public
Entered by	Date	Memo
Ranjit Kayastha	Nov 02, 2017 04:41 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Ranjit Kayastha	Nov 02, 2017 04:41 PM	Delivered and Done with the Setup.	Add Attachment
Ranjit Kayastha	Nov 01, 2017 03:24 PM	**This is an email** I'll be in the office in Campbell Hall from 8:30-4 on thursday and 8:30-12 on friday. Laura Killip	Add Attachment
Ranjit Kayastha	Nov 01, 2017 03:23 PM	11/02 Thursday 10:30 am	Add Attachment
Ranjit Kayastha	Nov 01, 2017 02:57 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Ranjit Kayastha	Nov 01, 2017 02:57 PM	Sent email asking for availability	Add Attachment
Ranjit Kayastha	Nov 01, 2017 02:55 PM	DONE with the Setup	Add Attachment
Ranjit Kayastha	Nov 01, 2017 02:54 PM	Move in AD to FacStaff-Creative Arts-Arts	Add Attachment
Megan Thibeault	Nov 01, 2017 10:43 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Megan Thibeault	Nov 01, 2017 10:43 AM	Come see me :)	Add Attachment
Tricia Flaherty	Oct 31, 2017 04:37 PM	We need to do a GFA replacement not a loaner they found the laptop we were looking for. W#20101420. Jeanie says do a PC laptop replacement for this one. I will get a std PC laptop ready to go out for Laura Killip in the Art Office.	Add Attachment
Tricia Flaherty	Oct 31, 2017 04:36 PM	Task reassigned to Tricia Flaherty.	Add Attachment
Tricia Flaherty	Oct 31, 2017 04:36 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Shina Oladiti	Oct 31, 2017 01:08 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Oct 31, 2017 09:39 AM	Checked with her and informed her about the old laptop, she said she would look for it and give us a call.	Add Attachment
Tricia Flaherty	Oct 27, 2017 10:14 AM	need to have Art locate W#20101420, if located I can do a GFA replacement for general use in Art versus a "loaner" from UCS	Add Attachment
Shina Oladiti	Oct 27, 2017 09:49 AM	Assigned W#20120659	Add Attachment
Megan Thibeault	Oct 27, 2017 08:40 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Megan Thibeault	Oct 27, 2017 08:40 AM	For how long, please use a checkout sheet from Tricia	Add Attachment
Brighton Bohnenkamp	Oct 26, 2017 02:44 PM	Prefer Mac	Add Attachment
Brighton Bohnenkamp	Oct 26, 2017 02:39 PM	Contact Info: Laura Killip,killipl@mail.wou.edu	Add Attachment Public
Brighton Bohnenkamp	Oct 26, 2017 02:38 PM	Laura needs a loaner laptop with word dropped off Friday morning to Campbell hall 105	Add Attachment