Service Request Ticket

Service Request Information

CONTACT	Name	Wade, Philip	Date	Oct 27, 2017 08:45 AM
	Department	Natural Science Division	Phone	88225
	Location		Email	wadep@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20100656 (opens in a new window)	Bldg/Room	ITC 003
	Service Tag		Description	Apple iMac, 21.5-inch #Z0JM, Intel i5 3.60Ghz
	Serial No.	QP1080A0DNN	Location	Going to PDR
	CPU	Intel Core i5(3.60GHz, 4MB L3)
	OS	MAC OS X 10.13 (High Sierra)	Software	Final Cut Espress v4.0 preinstalled, Microsoft Office 2011 for MAC from P00779009, Parallel desktop 6 for MAC from VISA2010002393, WIN 7 Pro from P0079046
	Wired NIC	10:9A:DD:58:33:F2
	Wireless NIC	70:CD:60:FF:A9:F1
	Bluetooth NIC	40:A6:D9:F9:AA:6E

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	bkarkanen16@wou.edu	88925

Entered by	Date	Memo
Bradley Karkanen			Email Public
Entered by	Date	Memo
Bradley Karkanen	Nov 10, 2017 09:27 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Bradley Karkanen	Nov 10, 2017 09:27 AM	Updated office and all of his apps. Should be working normally again.	Add Attachment
Erika Enriquez	Nov 08, 2017 04:13 PM	Task reassigned to Bradley Karkanen.	Add Attachment
Bradley Karkanen	Nov 08, 2017 03:08 PM	Task reassigned to Erika Enriquez.	Add Attachment
Kyle Arthenayake	Nov 08, 2017 03:03 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Kyle Arthenayake	Nov 08, 2017 03:03 PM	call been singson at 89274 with an update	Add Attachment
Bradley Karkanen	Nov 03, 2017 10:25 AM	Started the OS X upgrade	Add Attachment
Bradley Karkanen	Oct 27, 2017 09:23 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Megan Thibeault	Oct 27, 2017 08:45 AM	Can't log into iMac, see Beeb.	Add Attachment