Service Request Ticket - # 65524

Service Request Information

CONTACT Name Guthrie, Marshall   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 27, 2017 10:15 AM
Department Student Enrichment Program Phone 88168
Location Email guthriem@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20150672[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 9RNCJB2 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2015004715;

Wired NIC 18:66:DA:14:18:6B

TECHS Submitted by Emily Griner Contact egriner15@wou.edu 88925
Primary Technician Contact ychen13@wou.edu 889285

Tracking

Entered by Date Memo
Yumin Chen
Email

Public
Entered by Date Memo
Yumin Chen Nov 22, 2017 10:19 AM 
Status changed from (2) Scheduled to (5) Completed
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Yumin Chen Nov 21, 2017 03:06 PM 
Wrong mointor W#, Corrected W# 20091124[Edit Inv]
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Yumin Chen Nov 21, 2017 03:03 PM 
Done. CPU 20110221[Edit Inv] is waiting for PDR and Monitor 
20090224[Edit Inv] is back to ITC 008
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Shina Oladiti Nov 21, 2017 01:31 PM 
Task reassigned to Yumin Chen.
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Shina Oladiti Nov 20, 2017 02:42 PM 
Task reassigned to Adeshina Oladiti.
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Ranjit Kayastha Nov 17, 2017 10:11 AM 
Task reassigned to UCS Tech.
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Ranjit Kayastha Nov 17, 2017 10:11 AM 
Task reassigned to UCS Tech.
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Ranjit Kayastha Nov 17, 2017 10:11 AM 
****This is an email****
Hi Ranjit,

Can I schedule the install for Marshall
Habermann-Guthrie for the afternoon of Tuesday, 11/21?

Thanks,
Marshall
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Ranjit Kayastha Nov 15, 2017 02:03 PM 
****This is an email****
Ranjit,

I was out of the office yesterday, but I will ask him 

Adraiana
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Ranjit Kayastha Nov 14, 2017 09:28 AM 
Sent email asking for availability
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Ranjit Kayastha Nov 13, 2017 10:28 AM 
************************************************
Waiting for the email back as they said they will
email when needed but I will contact them next
week myslef again.
************************************************
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Megan Thibeault Nov 09, 2017 07:33 AM 
Task reassigned to Ranjit Kayastha.
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Megan Thibeault Nov 09, 2017 07:33 AM 
Can you update this ticket please
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Ranjit Kayastha Nov 08, 2017 10:59 AM 
Task reassigned to UCS Tech.
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Ranjit Kayastha Nov 08, 2017 10:59 AM 
 	

Sent email asking for availability
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Ranjit Kayastha Nov 08, 2017 10:55 AM 
Moved in AD to Fac-Staff-SEP-Computers
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Ranjit Kayastha Nov 08, 2017 10:47 AM 
Status changed from (1) Pending to (6) Ready to Deliver
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Ranjit Kayastha Nov 08, 2017 10:47 AM 
Ready for Delivery. Done with the Setup. Yumin
finished it.
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Megan Thibeault Nov 06, 2017 08:12 AM 
Task reassigned to Ranjit Kayastha.
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Megan Thibeault Nov 06, 2017 08:12 AM 
start imaging please
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Emily Griner Oct 27, 2017 10:40 AM 
Will need to have SEP database- Blumen Student Access 
setup.
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Emily Griner Oct 27, 2017 10:15 AM 
GFA SETUP: Deliver Dell OptiPlex 902 W#20150672[Edit Inv] and 
monitor W#20141065[Edit Inv] to APSC 201 for Marshall Guthrie. 
Placed on inventory counter.
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