Service Request Ticket

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Service Request Information

CONTACT	Name	Cruz Monrroy, Alicia	Date	Oct 27, 2017 11:07 AM
	Department	Student Enrichment Program	Phone	88699
	Location		Email	monrroya@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150674 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	9RMGJB2	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2015004715;
	Wired NIC	18:66:DA:14:14:4F

TECHS	Submitted by	Emily Griner	Contact	egriner15@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Tracking

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Dec 07, 2017 01:37 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Peter Puettmann	Dec 07, 2017 01:37 PM	its already been delivered. check at APSC 201	Add Attachment
Megan Thibeault	Dec 07, 2017 01:29 PM	Task reassigned to Peter Puettmann.	Add Attachment
Peter Puettmann	Dec 06, 2017 02:38 PM	Task reassigned to UCS Tech.	Add Attachment
Peter Puettmann	Dec 04, 2017 02:01 PM	Status changed from (6) Ready to Deliver to (2) Scheduled	Add Attachment
Yumin Chen	Nov 30, 2017 02:55 PM	Task reassigned to Peter Puettmann.	Add Attachment
Yumin Chen	Nov 28, 2017 11:58 AM	Just got email that person re schedule to Thursday	Add Attachment
Yumin Chen	Nov 27, 2017 10:42 AM	Scheduled to pick up on Tuesday(11/28) at 12:30pm	Add Attachment
Megan Thibeault	Nov 27, 2017 08:33 AM	Status changed from (2) Scheduled to (6) Ready to Deliver	Add Attachment
Yumin Chen	Nov 21, 2017 03:07 PM	**This is an outgoing email Hi Alicia, I need some additional information regarding service request #65527 Description: 11/21 12pm** GFA SETUP: Deliver Dell OptiPlex 902 W#20150674 and monitor W#20141068 to APSC 201 What is good for me to bring the iMac? Thanks! Yumin	Add Attachment Public
Shina Oladiti	Nov 21, 2017 01:34 PM	Task reassigned to Yumin Chen.	Add Attachment
Shina Oladiti	Nov 21, 2017 09:50 AM	Alicia setup is done. Will have to get bring back her iMac once i am done with Marshall setup.	Add Attachment
Shina Oladiti	Nov 20, 2017 02:42 PM	Task reassigned to Adeshina Oladiti.	Add Attachment
Ranjit Kayastha	Nov 17, 2017 10:19 AM	Task reassigned to UCS Tech.	Add Attachment
Ranjit Kayastha	Nov 17, 2017 10:19 AM	BRING THE "iMAC" BACK AND UPDATE THE INVENTORY	Add Attachment
Ranjit Kayastha	Nov 17, 2017 10:16 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Ranjit Kayastha	Nov 17, 2017 10:16 AM	Left VM for Alicia telling her that we will take the iMac on Tuesday 11/21 after we will finish the setup with Marshall.	Add Attachment
Ranjit Kayastha	Nov 13, 2017 10:27 AM	Status changed from (6) Ready to Deliver to (1) Pending	Add Attachment
Ranjit Kayastha	Nov 13, 2017 10:27 AM	************************************************ We need to get back the old iMac that's in her office back to UCS office as it was a part of GFA. ************************************************	Add Attachment
Ranjit Kayastha	Nov 08, 2017 04:15 PM	Task reassigned to Ranjit Kayastha.	Add Attachment
Ranjit Kayastha	Nov 08, 2017 11:36 AM	Installed SEP database- Blumen Student Access setup.	Add Attachment
Ranjit Kayastha	Nov 08, 2017 10:58 AM	Task reassigned to UCS Tech.	Add Attachment
Ranjit Kayastha	Nov 08, 2017 10:58 AM	Sent email asking for availability	Add Attachment
Ranjit Kayastha	Nov 08, 2017 10:57 AM	Moved in AD to Fac-Staff-SEP-Computers	Add Attachment
Ranjit Kayastha	Nov 08, 2017 10:47 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Ranjit Kayastha	Nov 08, 2017 10:47 AM	Ready for Delivery. Done with the Setup. Yumin finished it.	Add Attachment
Megan Thibeault	Nov 06, 2017 08:13 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Megan Thibeault	Nov 06, 2017 08:13 AM	start imaging please	Add Attachment
Emily Griner	Oct 27, 2017 11:07 AM	GFA SETUP: Deliver Dell OptiPlex 902 W#20150674 and monitor W#20141068 to APSC 201 for Alicia Cruz Monrroy. Need SEP database- Blumen Student Access setup. Placed on Inventory counter on top shelf.	Add Attachment