Service Request Ticket - # 65546

Service Request Information

CONTACT Name Lafon, Emily   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 30, 2017 08:52 AM
Department Advancement & Foundation Phone 88710
Location Email lafone@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20140370[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6440, i7-4610M Processor
Serial No. 4X6ZN12 Location PDR

CPU Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2014004298

Wired NIC 34:E6:D7:12:74:00


Wireless NIC 80:00:0B:4E:10:6A


Bluetooth NIC 80:00:0B:4E:10:6E

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Ranjit Kayastha Oct 30, 2017 11:34 AM 
Status changed from (1) Pending to (5) Completed
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Ranjit Kayastha Oct 30, 2017 10:00 AM 
Task reassigned to Ranjit Kayastha.
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Kyle Arthenayake Oct 30, 2017 09:26 AM 
She has tried printing to all the printers in the
cottage with no luck. Has asked other staff
members to print similar documents and had similar
situations. The files she is trying to print are
not big.
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Kyle Arthenayake Oct 30, 2017 08:52 AM 
whenever Emily prints every program closes.
Programs get closed, anything that is open. Tried
restarting it with no luck
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