Service Request Ticket - # 65547

Service Request Information

CONTACT Name Schmidt, Katherine   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 30, 2017 09:19 AM
Department Writing Center Phone 88234
Location Email schmidtk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20141274[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Air 13.3 #Z0RJ
Serial No. C1MPX3SZG944 Location PDR 2023 Giveaway

CPU Intel Core i5(1.6GHz dual-core, 3MB L3)


OS MAC OS X 10.11 (El Capitan) Software MS Office 2011 Std for MAC from XXXX2014004298; UPG with Microsoft Capmus Agreement to Office 2016 for MAC; transferred from 20120660 Adobe Photoshop Extended CS4 Mac from P0074268

Wireless NIC E0:AC:CB:6C:ED:B8


Bluetooth NIC E0:AC:CB:6C:ED:B9

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public
Entered by Date Memo
Ranjit Kayastha Oct 30, 2017 11:33 AM 
Status changed from (1) Pending to (5) Completed
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Ranjit Kayastha Oct 30, 2017 11:33 AM 
Task reassigned to Self Resolved.
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Ranjit Kayastha Oct 30, 2017 09:56 AM 
Task reassigned to Ranjit Kayastha.
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Kyle Arthenayake Oct 30, 2017 09:39 AM 
Priority changed from (3) Priority to (1) Highest Priority.
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Kyle Arthenayake Oct 30, 2017 09:27 AM 
Mark twain and writing center printers are the
printers she is trying to print to. No other staff
members have had this situation
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Kyle Arthenayake Oct 30, 2017 09:19 AM 
Printing troubles date to last week.Laptop was
serviced last week and has been unable to print
since then. She has tried printing to different
printer as well as plugging into network
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