Service Request Ticket - # 65553

Service Request Information

CONTACT Name Udell, Tom   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 30, 2017 11:56 AM
Department The Research Institute Phone 88785
Location Email udellt@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20170348[Edit Inv] (opens in a new window) Bldg/Room TODD 237
Service Tag Description Apple MacBook Pro 13-inch Space Gray #MPXT2LL/A
Serial No. FVFVJ4REHV29 Location Beryl Neequaye

CPU Intel Core i5(2.3GHz dual-core, 64MB eDRAM)


OS MAC OS X 10.12 (macOS Sierra) Software MSDesktopEdOffice201*MAC XXXX2017006551;

Wired NIC 8C:85:90:5D:65:E1


Bluetooth NIC 8C:85:90:5E:03:EF

TECHS Submitted by Emily Griner Contact egriner15@wou.edu 88925
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Gino Salazar Nov 17, 2017 02:00 PM 
Status changed from (1) Pending to (5) Completed
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Gino Salazar Nov 17, 2017 02:00 PM 
It's all set up and looks pretty beautiful if I do 
say so myself.
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Erika Enriquez Nov 17, 2017 12:49 PM 
Task reassigned to Giovanni Salazar.
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Tricia Flaherty Nov 17, 2017 12:25 PM 
Status changed from (5) Completed to (1) Pending
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Tricia Flaherty Nov 17, 2017 12:25 PM 
there is still a monitor W#20170340[Edit Inv] on counter Dell 24 Monitor for 
Video Conference #P2418HZ for Tom Udell, TH217 (order #10086); This 
order included monitor and dock CalDigit USB 3.1 Type-C Destop Dock 
W#20170341[Edit Inv] as well as laptop.
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Erika Enriquez Nov 07, 2017 05:09 PM 
Status changed from (6) Ready to Deliver to (5) Completed
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Erika Enriquez Nov 07, 2017 05:09 PM 
Complete
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Erika Enriquez Nov 07, 2017 01:44 PM 
Task reassigned to Erika Enriquez.
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Bradley Karkanen Nov 07, 2017 01:05 PM 
***This is an email***
I am in the office 
today, until 
3:00(Tuesday 11/7) and 
tomorrow until 4:00 
(Wednesday 11/8)

Thanks,

Tom
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Bradley Karkanen Nov 06, 2017 11:57 AM 
Task reassigned to UCS Tech.
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Bradley Karkanen Nov 06, 2017 09:32 AM 
****This is an outgoing email****
Hi Tom,

I need some additional information regarding service request 
#65553

Description: NEW EQUIP SETUP: Deliver Apple MacBook Pro 
13-in Space Gray W#20170348[Edit Inv] to Todd 217 for Tom Udell 
(Order#10086)

When are you available for us to deliver your new laptop?
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Public
Bradley Karkanen Nov 06, 2017 09:31 AM 
Status changed from (1) Pending to (6) Ready to Deliver
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Bradley Karkanen Nov 06, 2017 09:31 AM 
Ready to Deliver. Back on new equipment counter
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Bradley Karkanen Nov 06, 2017 08:58 AM 
Needs an OS update and it will be ready
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Bradley Karkanen Nov 06, 2017 08:30 AM 
On stand-up desk imaging
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Megan Thibeault Nov 06, 2017 08:12 AM 
Task reassigned to Bradley Karkanen.
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Megan Thibeault Nov 06, 2017 08:12 AM 
start imaging
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Tricia Flaherty Oct 30, 2017 02:09 PM 
Task reassigned to New Equip. Setup.
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Tricia Flaherty Oct 30, 2017 02:09 PM 
case and final adapter have arrived and it is
ready to go to Tom Udell in TRI
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Emily Griner Oct 30, 2017 11:56 AM 
NEW EQUIP SETUP: Deliver Apple MacBook Pro 13-in Space 
Gray W#20170348[Edit Inv] to Todd 217 for Tom Udell. Waiting on 
case and cable. Located at inventory desk.
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