Service Request Ticket

Service Request Information

CONTACT	Name	Jamestown, Jordan	Date	Oct 30, 2017 04:04 PM
	Department	Athletics	Phone
	Location		Email	jamestownj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150790 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	GCPWGC2	Description	Dell Latitude E5470, i7-6600U, 2.6GHz, 8GB Ram
	Serial No.	GCPWGC2	Location	Parts Area
	CPU	Intel Core i7-6600U(Dual Core, 2.6GHz, 4MB cache)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2015004715
	Wired NIC	28:F1:0E:0E:7A:97
	Wireless NIC	40:49:0F:11:46:B7

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	ucshelpdesk@wou.edu	88925

Entered by	Date	Memo
Service Request Desk			Email Public
Entered by	Date	Memo
Brighton Bohnenkamp	Nov 01, 2017 09:35 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brighton Bohnenkamp	Nov 01, 2017 09:35 AM	picked up	Add Attachment
Erika Enriquez	Oct 31, 2017 02:40 PM	Task reassigned to Service Request Desk.	Add Attachment
Gino Salazar	Oct 30, 2017 04:33 PM	Task reassigned to UCS Tech.	Add Attachment
Gino Salazar	Oct 30, 2017 04:33 PM	It's in the outbox.	Add Attachment
Gino Salazar	Oct 30, 2017 04:32 PM	Sent him an email that he can pick it up whenever now.	Add Attachment
Gino Salazar	Oct 30, 2017 04:28 PM	Wedon't have anything on our end on that program, but the admin rights will allow him to do anything he needs to.	Add Attachment
Gino Salazar	Oct 30, 2017 04:24 PM	Gave him admin rights.	Add Attachment
Gino Salazar	Oct 30, 2017 04:15 PM	Task reassigned to Giovanni Salazar.	Add Attachment
Brighton Bohnenkamp	Oct 30, 2017 04:04 PM	Jordan doesn't have admin rights on his computer so he needs the synergy sports tech software updated. The computer is in the inbox. For questions you can call him at 907-306-8882	Add Attachment