Service Request Ticket - # 65562

Service Request Information

CONTACT Name Blatner, Chelsee   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 31, 2017 09:41 AM
Department Student Engagement Phone 88647
Location Email blatnerc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20140563[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6440, i7-4610M Processor
Serial No. HX60N32 Location Going to PDR

CPU Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 from XXXX2014004298. AsureID, configured to push ID photos to Oracle db

Wired NIC 34:E6:D7:55:9D:C4


Wireless NIC 80:00:0B:8A:B9:02


Bluetooth NIC 80:00:0B:8A:B9:06

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Nov 02, 2017 09:07 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Shina Oladiti Nov 02, 2017 09:07 AM 
Laptop tested and working fine.
 Add Attachment
Shina Oladiti Nov 01, 2017 05:02 PM 
Chelsee wasn't on seat when i dropped it off.
Would follow up with her tomorrow.
 Add Attachment
Kyle Arthenayake Nov 01, 2017 03:32 PM 
Try connecting to a projector first before
dropping it off. When dropped off please explain
what you did and help clarify why the laptop did
not work
 Add Attachment
Shina Oladiti Oct 31, 2017 01:13 PM 
Updating the BIOS.
 Add Attachment
Shina Oladiti Oct 31, 2017 11:04 AM 
running updates on the laptop now and would also
do bios updates too.
 Add Attachment
Shina Oladiti Oct 31, 2017 11:03 AM 
Task reassigned to Adeshina Oladiti.
 Add Attachment
Kyle Arthenayake Oct 31, 2017 09:43 AM 
Task reassigned to UCS Tech.
 Add Attachment
Kyle Arthenayake Oct 31, 2017 09:43 AM 
laptop is in the in box, return date is sooner the
better
Add Attachment
Ranjit Kayastha Oct 31, 2017 09:42 AM 
Task reassigned to Ranjit Kayastha.
 Add Attachment
Kyle Arthenayake Oct 31, 2017 09:41 AM 
laptop screen is going black. It is not
predictable when it does. It goes black at random
times and it doesn't matter what program is open
it will go black. There is also an issue with the
laptop not connecting to projectors. Have tried it
with multiple projectors and had no luck.
 Add Attachment