Service Request Ticket - # 65563

Service Request Information

CONTACT Name Stuntzner, Jeanie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 31, 2017 10:04 AM
Department Creative Arts Phone 88461
Location Email stuntznerj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20120659[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13 inch (Intel Core i5 2.5GHz)
Serial No. C1MK7146DV30 Location PDR

CPU intel Core i5(2.5GHz Dual-core


OS MAC OS X 10.14 (Mojave) Software MS Office 2011 Std for MAC from P0088808

Wired NIC 10:DD:B1:AA:2B:6F


Wireless NIC 4C:8D:79:EC:10:4A


Bluetooth NIC 4C:8D:79:EC:10:4B

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact flahert@wou.edu 88925

Tracking

Entered by Date Memo
Tricia Flaherty
Email

Public
Entered by Date Memo
Tricia Flaherty Nov 01, 2017 11:01 AM 
Status changed from (1) Pending to (5) Completed
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Ranjit Kayastha Nov 01, 2017 10:26 AM 
Task reassigned to Tricia Flaherty.
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Tricia Flaherty Oct 31, 2017 04:34 PM 
Jeanie says do a PC laptop replacement for this one.   I 
will get a std PC laptop ready to go out for Laura Killip in 
the Art Office under SR#65519 no loaner is needed so 
you can cloase this task.  I will make reference to it in the 
other task(65519)
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Tricia Flaherty Oct 31, 2017 04:28 PM 
this is in a direct reference to SR #65519
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Tricia Flaherty Oct 31, 2017 04:27 PM 
We need to do a GFA replacement not a loaner they found 
the laptop we were looking for. W#20101420[Edit Inv] I need to 
contact Jeanie to discuss replacement and that it should go 
back to Laura Killup in The CA /ART office
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Ranjit Kayastha Oct 31, 2017 04:24 PM 
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But talk to Tricia before having any further steps


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Ranjit Kayastha Oct 31, 2017 04:23 PM 
The Loaner laptop is prepared and is the OUT box
with the paper work.

.
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Ranjit Kayastha Oct 31, 2017 10:11 AM 
Task reassigned to Ranjit Kayastha.
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Kyle Arthenayake Oct 31, 2017 10:04 AM 
laptop needed for taking minutes for creative arts
department. Laptop preferred to have before
monday. Dropped off old laptop that was previously
with department in order to get this approved
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