Service Request Ticket

Service Request Information

CONTACT	Name	Ellis, Anita	Date	Oct 31, 2017 10:57 AM
	Department	Human Resources	Phone	88490
	Location		Email	ellisa@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20111085 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6420 i7-2760QM (2.40GHz, 6M cache)
	Serial No.	bslwfs1	Location	PDR
	CPU	Intel Core i7-2760QM(2.4GHz, 6MB cache)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 from P0085446
	Wired NIC	D4:BE:D9:37:B8:02
	Wireless NIC	8C:70:5A:6D:1E:6C
	Bluetooth NIC	9C:B7:0D:EE:70:FD

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Nov 20, 2017 01:48 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Nov 20, 2017 01:48 PM	laptops are back, inventory updated	Add Attachment
Megan Thibeault	Nov 02, 2017 11:11 AM	Task reassigned to Peter Puettmann.	Add Attachment
Megan Thibeault	Nov 02, 2017 11:11 AM	please contact user and get these setup and delivered.	Add Attachment
Kyle Arthenayake	Oct 31, 2017 11:09 AM	laptops are in the IN box	Add Attachment
Kyle Arthenayake	Oct 31, 2017 11:09 AM	20111078 and 20111085 will be used Anita also will be coming in to drop off two laptops to be looked at on Wednesday	Add Attachment
Kyle Arthenayake	Oct 31, 2017 10:57 AM	2 loaner laptops for the football game this weekend. Will be returned Monday Nov 6th. Will be needed by friday October 3rd	Add Attachment