Service Request Ticket - # 65567

Service Request Information

CONTACT Name Rainey, Stacey   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 31, 2017 12:33 PM
Department Disability Access Services Phone 88305
Location Email raineys@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20170346[Edit Inv] (opens in a new window) Bldg/Room PDR PDR
Service Tag 1DFFTJ2 Description Dell Latitude 3380 IntelCore i5, 7200U, 8GB RAM
Serial No. 1DFFTJ2 Location pdr pile

CPU Intel i5-7200U 7th Gen(3M Cache, 2.50GHz)WIN10 only


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511; Typwell v* Prem(12mnth subscription) Reader[MANAGED BY ODS]

Wired NIC 58:8A:5A:05:39:4E


Wireless NIC D4:6A:6A:D5:63:45


Bluetooth NIC D4:6A:6A:D5:63:46

TECHS Submitted by Emily Griner Contact egriner15@wou.edu 88925
Primary Technician Contact bkarkanen16@wou.edu 88925

Tracking

Entered by Date Memo
Bradley Karkanen
Email

Public
Entered by Date Memo
Bradley Karkanen Nov 08, 2017 11:19 AM 
Status changed from (1) Pending to (5) Completed
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Bradley Karkanen Nov 08, 2017 11:19 AM 
I created local admin accounts on both.
username obs
password Services.
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Erika Enriquez Nov 08, 2017 10:57 AM 
Task reassigned to Bradley Karkanen.
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Brighton Bohnenkamp Nov 08, 2017 09:05 AM 
She called back and said someone will be in the 
office all day for them to be delivered
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Shina Oladiti Nov 07, 2017 08:12 AM 
Please see Megan before delivery.
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Shina Oladiti Nov 07, 2017 08:12 AM 
Task reassigned to Erika Enriquez.
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Brighton Bohnenkamp Nov 06, 2017 03:40 PM 
She called back and is available 3:30-5 on 11/7
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Shina Oladiti Nov 06, 2017 01:50 PM 
Left VM
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Shina Oladiti Nov 03, 2017 08:02 AM 
****This is an email****
Hello!

Thank you for your email! I am out of the office
at a conference from Wednesday, November 1st
through Friday, November 3rd. I will return to the
office on Monday, November 6th.

For immediate assistance, please contact the ODS
front desk at ods@wou.edu or 503.838.8250.

To request interpreters, please fill out the ODS
Miscellaneous Interpreter/Transcriber Request Form


Thank you!
Stacey
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Shina Oladiti Nov 02, 2017 09:56 AM 
Sent an email for availability.
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Shina Oladiti Nov 02, 2017 09:54 AM 
***************************
Update in AD.
***************************
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Shina Oladiti Nov 02, 2017 09:54 AM 
They are back on the inventory counter.
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Shina Oladiti Nov 02, 2017 09:51 AM 
Both laptops are ready for delivery.
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Shina Oladiti Nov 01, 2017 04:55 PM 
W#20170346[Edit Inv] is ready for delivery. Working on
W#20170347[Edit Inv].
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Megan Thibeault Nov 01, 2017 10:45 AM 
Task reassigned to Adeshina Oladiti.
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Megan Thibeault Nov 01, 2017 10:45 AM 
Has Windows 10, please setup, they load typewell. Let me 
know when this is done, I will help with delivery.
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Emily Griner Oct 31, 2017 12:33 PM 
NEW EQUIP SETUP: Deliver Dell Latitude 3380 W#20170346[Edit Inv] 
& W#20170347[Edit Inv] for Stacey Rainey to APSC 405. Placed on 
inventory counter.
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