Service Request Ticket

Service Request Information

CONTACT	Name	Hillerich, Adela	Date	Nov 01, 2017 08:04 AM
	Department	Facilities Services/ Custodial Services	Phone	88013
	Location		Email	hilleria@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130222 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
	Serial No.	282P8Y1	Location	PDR
	CPU	Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)
	OS	Windows 10 Enterprise 64bit	Software	Office Pro Plus 2013 from P0091562 downgraded to Office Pro Plus 2010
	Wired NIC	B8:CA:3A:96:A5:CE

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Nov 01, 2017 11:11 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Nov 01, 2017 11:10 AM	Done, monitor and computer were not on	Add Attachment
Ranjit Kayastha	Nov 01, 2017 11:07 AM	Task reassigned to Megan Eichler.	Add Attachment
Ranjit Kayastha	Nov 01, 2017 10:24 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Brighton Bohnenkamp	Nov 01, 2017 08:04 AM	**This is an email** Property of WOU #20130222 and we're not here during the day because we work night shift. The room #002A may be some one from Facilities Services can open the door? or perhaps public safety?. Thank you much, Adela	Add Attachment
Brighton Bohnenkamp	Nov 01, 2017 08:04 AM	**This is an email** One of the computers recently installed here at Night Custodial in Todd Hall basement; is not getting any signal the screen is completed dark. The computer is one of the lead's seating on their desk s, the one on your left. Thanks,	Add Attachment