Service Request Ticket - # 65582

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 01, 2017 02:26 PM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20131102[Edit Inv] (opens in a new window) Bldg/Room RWEC 210
Service Tag Description Apple MacBook Air 13.3-inch #Z0P0
Serial No. C02MV4A6F6T6 Location TED/Video Productions contact Kimber Townsend

CPU Intel Core i5(1.4GHz, dual core, 3MB L3)


OS MAC OS X 10.12 (macOS Sierra) Software MS Office 2011 Std for MAC from P0094370, Screenflow v4.5 acad. from VISA2013004062; CANCELED MAY2020 REMOVE ---- Adobe CC** Full Suite(serialized desktop) order9912 OCT2017 -----

Wireless NIC 48:D7:05:C0:13:77


Bluetooth NIC 48:D7:05:C0:13:78

TECHS Submitted by John Rushing Contact rushingj@wou.edu 89242
Primary Technician Contact bkarkanen16@wou.edu 88925

Tracking

Entered by Date Memo
Bradley Karkanen
Email

Public
Entered by Date Memo
Bradley Karkanen Nov 03, 2017 04:48 PM 
Status changed from (1) Pending to (5) Completed
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Gino Salazar Nov 02, 2017 01:50 PM 
Task reassigned to Bradley Karkanen.
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Gino Salazar Nov 02, 2017 01:47 PM 
Its been delivered!
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Bradley Karkanen Nov 01, 2017 05:02 PM 
Task reassigned to Giovanni Salazar.
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Bradley Karkanen Nov 01, 2017 03:24 PM 
On my desk
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Bradley Karkanen Nov 01, 2017 03:03 PM 
Task reassigned to Bradley Karkanen.
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John Rushing Nov 01, 2017 02:43 PM 
High Sierra installation restriction in JAMF has 
been removed so you can upgrade her.
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John Rushing Nov 01, 2017 02:26 PM 
Can you setup the downstairs copier on 20131102[Edit Inv] 
Mac laptop in RWEC.  She would also like to hook 
up a secondary monitor.  The computer will 
probably need to be updated to 10.13 for the 
secondary monitor to work.  I told her she would 
need to put in a purchase request for the cable.  
She is a grad assistant.  Please contact via 
email to setup a time.  She is in W-F 1pm to 5pm.

Contact info:
Catherine Comden
ccomden17@wou.edu
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