Service Request Ticket - # 65583

Service Request Information

CONTACT Name Olalde, Rosita   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 01, 2017 02:57 PM
Department Advancement & Foundation Phone 8-8281
Location Email olalder@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20160453[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag DCP6TC2 Description Dell Latitude E5470, i7-6600U, 2.6GHz, 8GB Ram
Serial No. DCP6TC2 Location PDR

CPU Intel Core i7-6600U(Dual Core, 2.6GHz, 4MB cache)


OS Windows 7 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511; Adobe Acrobat DC (Pro)subscription XXXX201700006551 serialized desktop FEB2018 SR#66571

Wired NIC 18:DB:F2:36:BA:2C


Wireless NIC 90:CD:B6:6C:43:51

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Nov 03, 2017 09:52 AM 
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Nov 03, 2017 09:51 AM 
Assigned loaner is W#20130120[Edit Inv]
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Shina Oladiti Nov 03, 2017 09:50 AM 
Setup completed. I test print to the copier and it
works fine. I Brought back the assigned loaner and
it is back in the shelve.
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Shandelle Plasker Nov 03, 2017 09:24 AM 
Task reassigned to Adeshina Oladiti.
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Shandelle Plasker Nov 03, 2017 09:24 AM 
Shina, please hardwire her in. Make sure doc 
settings is how she likes it and make her an 
admin.

Test print to Blake (copier) and make sure it 
goes to the copier.
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Shandelle Plasker Nov 02, 2017 02:32 PM 
Hi Rosita,

Your machine is all done being re-imaged. I 
test printed to Blake from it and it printed to 
Blake and not Mallard:).

When you get a chance can you send some 
availability times for us to deliver the 
machine back to you?


Thank you,
Shandelle Pepper
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Gino Salazar Nov 02, 2017 01:54 PM 
Task reassigned to Shandelle Pepper.
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Gino Salazar Nov 02, 2017 01:52 PM 
Laptop has been reimaged and is good to go.
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Megan Thibeault Nov 02, 2017 01:04 PM 
Task reassigned to Giovanni Salazar.
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Gino Salazar Nov 01, 2017 04:57 PM 
Task reassigned to UCS Tech.
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Gino Salazar Nov 01, 2017 04:57 PM 
The Laptop is being reimaged on the stand up desk. 
Has been sticked but it has had nothing else done 
yet.
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Shandelle Plasker Nov 01, 2017 02:57 PM 
Her machine needs to be re-imaged. She is here 
tell 5 today for you to pick it up and install 
the loaner machine.

I double clarified with her that she has saved 
everything to her H drive.

***Please note loaner WOU# after delivery***
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