Service Request Ticket - # 65587

Service Request Information

CONTACT Name Harrington, Julia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 02, 2017 09:30 AM
Department Creative Arts/Music Phone 88275
Location Email harringtonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20161079[Edit Inv] (opens in a new window) Bldg/Room SH 106
Service Tag Description Apple iMac 21.5-inch 4K 3.0GHz Quad Intel i5 #Z0TK
Serial No. C02TV4NHJ1G9 Location Carl Hamilton

CPU Intel Core i5(3.0GHz quad -core)


OS MAC OS X 10.12 (macOS Sierra) Software Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2016005511;

Wired NIC 98:10:E8:F3:74:88


Wireless NIC 98:9E:63:3A:B6:C8


Bluetooth NIC 98:9E:63:3A:B6:C9

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact rdownin17@wou.edu 88925

Tracking

Entered by Date Memo
Robbie Downin
Email

Public
Entered by Date Memo
Robbie Downin Nov 15, 2018 01:08 PM 
Status changed from (1) Pending to (5) Completed
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Robbie Downin Nov 15, 2018 01:06 PM 
Setup successfully. She had an extra monitor she 
wanted no longer, W#20110991[Edit Inv], and I'm sending it 
to PDR.
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Megan Thibeault Nov 15, 2018 09:11 AM 
Task reassigned to Robbie Downin.
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Shina Oladiti Nov 15, 2018 08:46 AM 
Task reassigned to UCS Tech.
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Shina Oladiti Nov 13, 2018 03:47 PM 
****This is an outgoing email****
Hi Julia,

I need some additional information regarding
service request #65587

Description: GFA SETUP: new iMac W#20161079[Edit Inv] to
replace pc desktop W#20130740[Edit Inv] for Julia in Music
Office

I was wondering when it is a good time to bring in
your computer.

Regards,

Shina
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Public
Shina Oladiti Nov 13, 2018 03:46 PM 
Prepped and ready for delivery. It is back on the
inventory counter.
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Shina Oladiti Nov 08, 2018 08:56 AM 
Imaging.......
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Tricia Flaherty Nov 07, 2018 11:43 AM 
Task reassigned to Shina Oladiti.
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Tricia Flaherty Nov 07, 2018 11:23 AM 
she has broken cpu SR#70182
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Tricia Flaherty Nov 07, 2018 11:15 AM 
assigning iMAc desktop W#20161079[Edit Inv] to replace PC 
desktop W#20130740; will need USB-C to DisplayPort 
adapter to allow for hookup of one external display.
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Megan Thibeault Sep 14, 2018 03:53 PM 
****This is an email****
Hi Megan, the computer runs fine, Julia would just 
prefer to use a Mac and we were hoping we could 
swap!
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Megan Thibeault Sep 14, 2018 03:53 PM 
****This is an email****
Jeanie,

SR65587 has been updated with this information. 
Is there issues with W20130740, we can get a 
tech to take a look at it before classes start? 

Thanks,
Megan
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Megan Thibeault Sep 14, 2018 03:19 PM 
****This is an email****
Hello, Julia Harrington would like to use a Mac 
instead of a PC;  would we be able to trade in 
her system for another one?  Her PC is 
20130740[Edit Inv], and the monitors are 20110991[Edit Inv] and 
20120165[Edit Inv].  She will need two monitors for the 
Mac.

Thank you,

Jeanie
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Kyle Arthenayake Nov 02, 2017 09:30 AM 
Looking to switch out her PC with a MAC
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