Service Request Ticket

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Service Request Information

CONTACT	Name	Booth, Paula	Date	Nov 02, 2017 02:13 PM
	Department	Creative Arts/Art	Phone	88607
	Location		Email	boothp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130151 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
	Serial No.	D25L61JFDNML	Location	PDR 2023 Giveaway
	CPU	Intel Core i5(2.7GHz Quade-core, 6MB L3)
	OS	Unknown	Software	MS Office 2011 Std for MAC from P0091591, Adobe CS6 Master Coll. from P0091311,TRANSFERING TO W#20110405 Apple Final Cut Pro X from P0092528, Roxio Toast Titanium v11 from P0092312; QuickTime 7 Pro for MAC from P0057077
	Wired NIC	10:DD:B1:EA:4F:B9
	Wireless NIC	EC:35:86:2D:9F:B8
	Bluetooth NIC	EC:35:86:2D:9F:B9

TECHS	Submitted by	Shandelle Plasker	Contact	peppers@wou.edu	88956
	Primary Technician		Contact	peppers@wou.edu	88956

Tracking

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Jan 04, 2018 01:05 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shandelle Plasker	Jan 04, 2018 01:05 PM	This has all been returned. I signed the loaner sheet and put it in the folder next to Tricia's desk.	Add Attachment
Shandelle Plasker	Jan 03, 2018 01:35 PM	Task reassigned to Shandelle Pepper.	Add Attachment
Peter Puettmann	Jan 03, 2018 12:49 PM	picked up computers but they are missing a keyboard and mouse	Add Attachment
Megan Thibeault	Jan 03, 2018 09:03 AM	Task reassigned to Peter Puettmann.	Add Attachment
Shandelle Plasker	Jan 03, 2018 08:05 AM	Task reassigned to UCS Tech.	Add Attachment
Shandelle Plasker	Jan 03, 2018 08:05 AM	Please go to the Art Gallery and pick these two machines up. Each machine came with a keyboard and mouse. Please bring machines back to me so I can check off the loaner sheet. Loaner WOU#20130151 Loaner WOU#20130145	Add Attachment
Shandelle Plasker	Dec 12, 2017 11:03 AM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Shandelle Plasker	Dec 12, 2017 11:03 AM	**This is an email** Hi Paula, Just a reminder that the iMac loaners were due back on December 11th. If you need someone from our department to pick them up please let me know. Thank you, Shandelle Pepper	Add Attachment
Shandelle Plasker	Nov 07, 2017 03:20 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Shandelle Plasker	Nov 07, 2017 03:19 PM	She has picked this up and signed the loaner sheet. Will return on December 11th.	Add Attachment
Megan Thibeault	Nov 06, 2017 10:40 AM	Task reassigned to Shandelle Pepper.	Add Attachment
Megan Thibeault	Nov 06, 2017 10:40 AM	Paula isn't here today and she needs to sign the paper, they will come back tomorrow	Add Attachment
Megan Thibeault	Nov 06, 2017 10:37 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Shandelle Plasker	Nov 03, 2017 05:02 PM	Emailed her as well.	Add Attachment
Shandelle Plasker	Nov 03, 2017 03:02 PM	Called and left a voicemail that this is ready for pick up. I need to hardwire her into both and make her an admin.	Add Attachment
Shandelle Plasker	Nov 03, 2017 02:38 PM	Task reassigned to Shandelle Pepper.	Add Attachment
Erika Enriquez	Nov 02, 2017 05:00 PM	one computer is running 10.13 and the other has to be reimaged with 10.13.	Add Attachment
Shandelle Plasker	Nov 02, 2017 02:22 PM	She has a new office that does not have a phone yet. If email does not work to get ahold of her she has a cell. 503-930-7748	Add Attachment
Shandelle Plasker	Nov 02, 2017 02:13 PM	Paula Booth needs two iMac loaner until December 8th. Please re-image two machines for her. Then we need to contact her for pickup. *She needs to fill out a loaner sheet which is located by Tricia's desk** Loaner WOU#20130151 Loaner WOU#20130145	Add Attachment