Service Request Ticket - # 65605

Service Request Information

CONTACT Name Thibeault, Megan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 02, 2017 04:58 PM
Department University Computing Solutions Phone 88624
Location Email eichlerm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20110788[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch, 2.4GHz Dual-core
Serial No. C02HL73EDV13 Location PDR

CPU Intel Core i5(2.4GHz, 3MB L3)


OS MAC OS X 10.12 (macOS Sierra) Software MS Office 2011 std MAC from P0085346

Wired NIC 40:6C:8F:1E:01:04


Wireless NIC 70:56:81:93:A3:31


Bluetooth NIC 70:56:81:93:A3:32

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Gino Salazar Nov 13, 2017 02:37 PM 
Status changed from (1) Pending to (5) Completed
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Gino Salazar Nov 13, 2017 02:37 PM 
Laptop was sketchy at first but after reimaging it a couple times and 
testing it, the problem seems to have gone away.
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Gino Salazar Nov 07, 2017 11:52 AM 
Laptop is messed up. Finding out whats up.
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Gino Salazar Nov 03, 2017 12:29 PM 
Task reassigned to Giovanni Salazar.
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Gino Salazar Nov 03, 2017 11:48 AM 
It's getting sticked rn
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Kyle Arthenayake Nov 02, 2017 04:58 PM 
Please re image loaner laptop that is located in
the in BOX
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