Service Request Ticket - # 65606

Service Request Information

CONTACT Name Hillerich, Adela   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 03, 2017 08:06 AM
Department Facilities Services/ Custodial Services Phone 88013
Location Email hilleria@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130222[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. 282P8Y1 Location PDR

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 10 Enterprise 64bit Software Office Pro Plus 2013 from P0091562 downgraded to Office Pro Plus 2010

Wired NIC B8:CA:3A:96:A5:CE

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact bkarkanen16@wou.edu 88925

Tracking

Entered by Date Memo
Bradley Karkanen
Email

Public
Entered by Date Memo
Bradley Karkanen Nov 03, 2017 04:47 PM 
Status changed from (1) Pending to (5) Completed
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Bradley Karkanen Nov 03, 2017 12:03 PM 
Replaced DVI with DisplayPort
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Megan Thibeault Nov 03, 2017 10:52 AM 
Task reassigned to Bradley Karkanen.
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Megan Thibeault Nov 03, 2017 10:52 AM 
Call public safety to get access
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Brighton Bohnenkamp Nov 03, 2017 08:06 AM 
****This is an email****
rika, thank you much. But, the computer is 
acting as it was before. CPU and monitor are 
on, the screen comes on we start working and 
instantly the screen disappears and there is no 
connection at all.

I'm sorry,

Adela
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Brighton Bohnenkamp Nov 03, 2017 08:06 AM 
****This is an email****
One of the computers recently installed here at 
Night Custodial in Todd Hall basement; is not 
getting any signal the screen is completed 
dark. The computer is one of the lead's seating 
on their desk s, the one on your left.

Thanks,

--
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