Service Request Ticket - # 65615

Service Request Information

CONTACT Name Russell, Shondra   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 03, 2017 11:35 AM
Department Upward Bound Phone 88617
Location Email russells@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20160194[Edit Inv] (opens in a new window) Bldg/Room APSC 501E
Service Tag 2Y4LKC2 Description Dell Latitude E5470, i7-6600U, 2.6GHz, 8GB Ram
Serial No. 2Y4LKC2 Location Upward Bound Director, Shondra Russell

CPU Intel Core i7-6600U(Dual Core, 2.6GHz, 4MB cache)


OS Windows 7 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511

Wired NIC 28:F1:0E:1F:34:6A


Wireless NIC 40:49:0F:8A:FC:BB

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Gino Salazar Nov 03, 2017 12:23 PM 
Status changed from (1) Pending to (5) Completed
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Gino Salazar Nov 03, 2017 12:23 PM 
I fixed the settings for her and a few other
people in there office.
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Gino Salazar Nov 03, 2017 12:03 PM 
Task reassigned to Giovanni Salazar.
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Kyle Arthenayake Nov 03, 2017 11:35 AM 
I use a Dell Latitude laptop (WOU# 20160194) with
a docking station.  Usually when I close the
laptop lid I am still able to use my regular
monitor.  But now when I close the laptop lid it
doesn't work with my desktop monitor.  Is that
something I can change in settings without you
needing to send a tech over?
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