Service Request Ticket

Service Request Information

CONTACT	Name	Mansayon, Christopher	Date	Nov 06, 2017 08:08 AM
	Department	Library & Media Services	Phone	88441
	Location		Email	mansayonc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20130049 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox ColorQube 8880DNM Color Printer
	Serial No.	T4B000619	Location	PDR
	Model	ColorQube 8880	Hostname	hlalcove.wou.edu
	Notes	Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK IP: 140.211.112.40 Metered Code: 6597 RMA 1/7/15 old serial#XFL134051	Ink/Toner Refill	Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783
	Wired NIC	9C:93:4E:54:9E:6B

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Nov 07, 2017 01:09 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shandelle Plasker	Nov 07, 2017 01:09 PM	Did some research on this error. The main thing people posted online was to disable the Advance feature in Properties. I did this and now we just need to see if it errors out again. Chris knows to contact if it happens again.	Add Attachment
Kyle Arthenayake	Nov 06, 2017 08:13 AM	Task reassigned to Shandelle Pepper.	Add Attachment
Megan Thibeault	Nov 06, 2017 08:10 AM	Task reassigned to Service Request Desk.	Add Attachment
Kyle Arthenayake	Nov 06, 2017 08:08 AM	An error message is displayed at times across the printer.The error states, "error time out acceding command time out stack 1818322". Printer was restarted multiple times. Sometimes the printer will work and sometimes it will not. Out of order sign was placed on printer.	Add Attachment