Service Request Ticket - # 65631

Service Request Information

CONTACT Name Klay, Kristen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 07, 2017 01:18 PM
Department Humanities Division Phone 89426
Location Email klayk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20141290[Edit Inv] (opens in a new window) Bldg/Room BELL 318
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25PX0XFF8J7 Location Kristen Klay NTT Modern Languages

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS MAC OS X 10.12 (macOS Sierra) Software Microsoft Desktop Education-(EES) OFFICE for MAC XXXX2014004298

Wired NIC 98:5A:EB:D2:66:92


Wireless NIC B8:09:8A:DB:EC:69


Bluetooth NIC B8:09:8A:DB:EC:6A

TECHS Submitted by Emily Griner Contact egriner15@wou.edu 88925
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Gino Salazar Nov 28, 2017 10:22 AM 
Status changed from (6) Ready to Deliver to (5) Completed
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Gino Salazar Nov 21, 2017 01:49 PM 
Done and set up
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Shina Oladiti Nov 21, 2017 08:36 AM 
Task reassigned to Giovanni Salazar.
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Shina Oladiti Nov 21, 2017 08:34 AM 
Task reassigned to Adeshina Oladiti.
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Megan Thibeault Nov 21, 2017 08:01 AM 
Task reassigned to UCS Tech.
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Yumin Chen Nov 20, 2017 10:14 AM 
Tuesday(11/21) at 1pm
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Yumin Chen Nov 16, 2017 01:55 PM 
****This is an outgoing email****
Hi Kristen,

We were just emailing you regarding a service 
request that we have for you. (#65631)

***11/16 at 1:30**** GFA SETUP: Deliver iMac, 
21.5-inch W#20141290[Edit Inv] to Todd 346 for NTT Kristen 
Klay 

Sorry for not able delivery on Thursday, are you 
available anytime on Friday or next week? The 
setup usually take about 40 mins or less.  

Thanks,
Yumin Chen
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Yumin Chen Nov 16, 2017 01:52 PM 
1:30pm, No one was there.
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Megan Thibeault Nov 16, 2017 01:24 PM 
Task reassigned to Yumin Chen.
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Bradley Karkanen Nov 14, 2017 11:02 AM 
***This is an email***
Hi Bradley,

Would Thursday, 
November 16 at 1:30 
work?  How long does it 
take?

Thank you!

Kristen
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Bradley Karkanen Nov 13, 2017 10:50 AM 
Task reassigned to UCS Tech.
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Bradley Karkanen Nov 13, 2017 10:50 AM 
Ready and on New Equipment Shelf
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Bradley Karkanen Nov 13, 2017 10:49 AM 
Status changed from (1) Pending to (6) Ready to Deliver
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Bradley Karkanen Nov 13, 2017 10:42 AM 
***********************
Update in AD
***********************
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Bradley Karkanen Nov 13, 2017 09:44 AM 
****This is an outgoing email****
Hi Kristen,

I need some additional information regarding service request 
#65631

Description: GFA SETUP: Deliver iMac, 21.5-inch 
W#20141290[Edit Inv] to Todd 346 for NTT Kristen Klay 

When are you available for us to setup your new computer?
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Public
Bradley Karkanen Nov 13, 2017 09:10 AM 
Task reassigned to Bradley Karkanen.
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Bradley Karkanen Nov 13, 2017 09:10 AM 
On stand up desk imaging.
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Emily Griner Nov 07, 2017 02:27 PM 
Secondary contact Karen Bednarowski not Kimberly 
Erickson.
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Emily Griner Nov 07, 2017 01:18 PM 
GFA SETUP: Deliver iMac, 21.5-inch to Todd 346 for NTT 
Kristen Klay. Secondary contact is Kimberly Erickson. Placed 
on inventory counter.
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