Service Request Ticket

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Watts, Brenda	Date	Nov 07, 2017 01:29 PM
	Department	Humanities Division	Phone	14212
	Location		Email	wattsb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150675 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	9RMFJB2	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	9RMFJB2	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2015004715;
	Wired NIC	18:66:DA:13:FB:60

TECHS	Submitted by	Emily Griner	Contact	egriner15@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Nov 14, 2017 01:14 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Shina Oladiti	Nov 14, 2017 01:14 PM	Yumin updated the inventory, and John added the PC's to AD.	Add Attachment
Shina Oladiti	Nov 14, 2017 01:10 PM	Setup completed. Bookmarks transferred and printer was also connected.	Add Attachment
Shina Oladiti	Nov 14, 2017 08:38 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Ranjit Kayastha	Nov 09, 2017 11:46 AM	Task reassigned to UCS Tech.	Add Attachment
Ranjit Kayastha	Nov 09, 2017 11:46 AM	*********************************************** Remember to transfer her Bookmarks. ************************************************	Add Attachment
Ranjit Kayastha	Nov 09, 2017 11:46 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Ranjit Kayastha	Nov 09, 2017 11:46 AM	I have saved all her files. Transferred it to H drive.	Add Attachment
Ranjit Kayastha	Nov 09, 2017 10:36 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Shina Oladiti	Nov 09, 2017 08:01 AM	**This is an email** Dear Adeshina, I have no idea how to move files and back things up! I will need to set up a time to get help. My next office hour is Thursday at 11 am. That is when I will next be able to check email.	Add Attachment
Shina Oladiti	Nov 08, 2017 04:32 PM	Sent an email for availability	Add Attachment
Shina Oladiti	Nov 08, 2017 04:32 PM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Nov 08, 2017 04:29 PM	**************************** Update in AD ****************************	Add Attachment
Shina Oladiti	Nov 08, 2017 04:29 PM	Gave admin rights	Add Attachment
Shina Oladiti	Nov 08, 2017 04:29 PM	It is back on the inventory counter.	Add Attachment
Shina Oladiti	Nov 08, 2017 04:28 PM	Prepped and ready for delivery.	Add Attachment
Yumin Chen	Nov 07, 2017 02:58 PM	Imaging on the counter.	Add Attachment
Emily Griner	Nov 07, 2017 02:27 PM	Secondary contact Karen Bednarowski not Kimberly Erickson	Add Attachment
Emily Griner	Nov 07, 2017 01:51 PM	GFA SETUP: Deliver Dell OptiPlex 9020 W#20150676 and monitor W#20141069 to Todd 345 for NTT Brenda Watts. Secondary contact Kimberly Erickson. Placed on inventory counter.	Add Attachment
Emily Griner	Nov 07, 2017 01:29 PM	GFA SETUP: Deliver Dell OptiPlex 9020 to Todd 345 for NTT Brenda Watts. Secondary contact Kimberly Erickson. Placed on inventory counter.	Add Attachment