Service Request Ticket - # 65633

Service Request Information

CONTACT Name Erickson, Kimberly   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 07, 2017 01:45 PM
Department Humanities Division Phone
Location Email ericksonk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20150676[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 9RNBJB2 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 9RNBJB2 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2015004715;

Wired NIC 18:66:DA:13:FB:C0

TECHS Submitted by Emily Griner Contact egriner15@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Feb 12, 2018 12:41 PM 
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Feb 12, 2018 12:41 PM 
Inventory updated.
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Shina Oladiti Feb 12, 2018 12:37 PM 
Replaced W#20110137[Edit Inv] CPU and monitor W#20110172[Edit Inv]
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Shina Oladiti Feb 12, 2018 12:36 PM 
Setup completed.
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Shina Oladiti Feb 12, 2018 11:18 AM 
Task reassigned to Adeshina Oladiti.
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Tricia Flaherty Feb 09, 2018 02:45 PM 
Status changed from (7) Waiting for Contact to (1) Pending
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Tricia Flaherty Feb 09, 2018 02:44 PM 
it is Kim Erickson not Emily oops
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Tricia Flaherty Feb 09, 2018 02:32 PM 
Contact changed from Mei Kuo to Kimberly Erickson.
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Tricia Flaherty Feb 09, 2018 02:32 PM 
Please contact Emily Erickson or Karen Bednarowski to get 
this replaced.  currently no NTT in HSS303 but it is a 
station pending reassignment.
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Tricia Flaherty Feb 09, 2018 02:29 PM 
****This is an email****Hi Tricia,

 

Yes, Mei only taught here for one term, which was Fall 
2017.

 

The computer issued to her is in HSS 303, and is 
pending to be reassigned. 

 

Kimberly or I would be the contact person – thanks for 
contacting us regarding this.

 

Karen

 

Karen Bednarowski

Administrative Program Assistant

 

Western Oregon University

College of Liberal Arts & Sciences

Humanities Division

HSS/Bellamy Hall, #313

345 Monmouth Avenue N.

Monmouth, OR  97361

(503) 838-8906
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Megan Thibeault Jan 03, 2018 09:47 AM 
****This is an outgoing email****
Hi Mei,

We were just following up with you regarding a
service request that we have for you.  (#65633)

Description: GFA SETUP: Deliver Dell OptiPlex 9020
W#20150676[Edit Inv] and monitor W#20141070[Edit Inv] to HSS 303 for
Mei-Hsing Kuo

We were wondering when a good time for a tech to
deliver and setup your new computer. Please make
sure you back up anything saved locally (desktop,
bookmarks, etc) if you need help with this just
let us know. 

Thanks,
Megan Eichler
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Public
Megan Thibeault Dec 11, 2017 07:22 AM 
****This is an outgoing email****
Hi Mei,

We were just following up with you regarding a
service request that we have for you.  (#65633)

Description: GFA SETUP: Deliver Dell OptiPlex 9020
W#20150676[Edit Inv] and monitor W#20141070[Edit Inv] to HSS 303 for
Mei-Hsing Kuo

We were wondering when a good time for a tech to
deliver and setup your new computer. Please make
sure you back up anything saved locally (desktop,
bookmarks, etc) if you need help with this just
let us know. 


Thanks,
Megan Eichler
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Public
Megan Thibeault Nov 21, 2017 07:46 AM 
Status changed from (6) Ready to Deliver to (7) Waiting for Contact
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Megan Thibeault Nov 21, 2017 07:43 AM 
****This is an outgoing email****
Hi Mei,

We were just following up with you regarding a
service request that we have for you.  (#65633)

Description: GFA SETUP: Deliver Dell OptiPlex 9020
W#20150676[Edit Inv] and monitor W#20141070[Edit Inv] to HSS 303 for
Mei-Hsing Kuo

We were wondering when a good time for a tech to
deliver and setup your new computer. Please make
sure you back up anything saved locally (desktop,
bookmarks, etc) if you need help with this just
let us know. 


Thanks,
Megan Eichler
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Public
Ranjit Kayastha Nov 17, 2017 11:01 AM 
Status changed from (1) Pending to (6) Ready to Deliver
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Ranjit Kayastha Nov 15, 2017 03:10 PM 
Moved in AD to FacStaff-Humanities-HSS
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Ranjit Kayastha Nov 15, 2017 10:18 AM 
This computer is not showing up in AD. Looks the
name has been setup properly
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Shina Oladiti Nov 08, 2017 04:35 PM 
Task reassigned to UCS Tech.
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Shina Oladiti Nov 08, 2017 04:35 PM 
Sent email for availability
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Shina Oladiti Nov 08, 2017 04:34 PM 
********************************
Update in AD
********************************
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Shina Oladiti Nov 08, 2017 04:34 PM 
Prepped, and it is ready for delivery. Gave admin
rights. It is back on the counter
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Yumin Chen Nov 07, 2017 02:57 PM 
Imaging on the counter
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Emily Griner Nov 07, 2017 02:27 PM 
Secondary contact Karen Bednarowski not Kimberly 
Erickson
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Emily Griner Nov 07, 2017 01:45 PM 
GFA SETUP: Deliver Dell OptiPlex 9020 W#20150676[Edit Inv] and 
monitor W#20141070[Edit Inv] to HSS 303 for Mei-Hsing Kuo. 
Secondary contact is Kimberly Erickson. Placed on inventory 
counter.
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