Service Request Ticket

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Service Request Information

CONTACT	Name	Jones, Gary	Date	Nov 07, 2017 02:34 PM
	Department	Humanities Division	Phone	88599
	Location		Email	jonesg@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150697 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	BN55JB2	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	BN55JB2	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201X from XXXX2015004715;
	Wired NIC	18:66:DA:14:3A:4E

TECHS	Submitted by	Emily Griner	Contact	egriner15@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Nov 21, 2017 01:39 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Shina Oladiti	Nov 21, 2017 01:39 PM	I have update the inventory and also setup printer for her.	Add Attachment
Shina Oladiti	Nov 21, 2017 01:31 PM	Done!	Add Attachment
Megan Thibeault	Nov 21, 2017 09:08 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Kyle Arthenayake	Nov 21, 2017 08:51 AM	Status changed from (7) Waiting for Contact to (2) Scheduled	Add Attachment
Kyle Arthenayake	Nov 21, 2017 08:51 AM	Status changed from (7) Waiting for Contact to (2) Scheduled	Add Attachment
Kyle Arthenayake	Nov 21, 2017 08:51 AM	In his office from 12-1 today	Add Attachment
Megan Thibeault	Nov 21, 2017 07:45 AM	Status changed from (6) Ready to Deliver to (7) Waiting for Contact	Add Attachment
Megan Thibeault	Nov 21, 2017 07:44 AM	left vm	Add Attachment
Emily Griner	Nov 17, 2017 12:25 PM	*moved from inventory desk to counter	Add Attachment
Emily Griner	Nov 17, 2017 12:24 PM	Monitor moved to inventory desk	Add Attachment
Ranjit Kayastha	Nov 17, 2017 11:01 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Megan Thibeault	Nov 15, 2017 11:35 AM	**This is an outgoing email** Hi Gary, We were just following up with you regarding a service request that we have for you. (#65637) Description: GFA SETUP: Deliver Dell OptiPlex 9020 W#20150697 and monitor W#20141071 to Todd 304 for NTT Gary Jones We were wondering when a good time for a tech to come by and setup your new computer. Please make sure you back up all your files to your h:drive, if you need assistance with this let us know. Thanks, Megan Eichler	Add Attachment Public
Ranjit Kayastha	Nov 15, 2017 10:17 AM	Moved in AD to FacStaff-Humanities-Todd Hall	Add Attachment
Peter Puettmann	Nov 09, 2017 04:58 PM	Task reassigned to UCS Tech.	Add Attachment
Peter Puettmann	Nov 09, 2017 04:58 PM	check one last time for updates. then its ready	Add Attachment
Shina Oladiti	Nov 09, 2017 09:56 AM	Task reassigned to Peter Puettmann.	Add Attachment
Peter Puettmann	Nov 08, 2017 04:38 PM	Task reassigned to UCS Tech.	Add Attachment
Peter Puettmann	Nov 08, 2017 04:26 PM	Sticked. On end of work counter	Add Attachment
Emily Griner	Nov 07, 2017 02:34 PM	GFA SETUP: Deliver Dell OptiPlex 9020 W#20150697 and monitor W#20141071 to Todd 304 for NTT Gary Jones. Secondary contact Karen Bednarowski. Placed on inventory work desk.	Add Attachment