Service Request Ticket - # 65654

Service Request Information

CONTACT Name Bicknell, Michael   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 09, 2017 09:09 AM
Department The Research Institute Phone
Location Email bicknellm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20120688[Edit Inv] (opens in a new window) Bldg/Room TODD 235
Service Tag Description Apple MacBook Pro 15w/ Retina, 2.7GHz Quad-core In
Serial No. C02KC0Y4FFT4 Location Mike Bicknell, TRI NCDB Video equipment

CPU Intel Core i7(2.7GHz quad, 6MB L3 cache)


OS MAC OS X 10.8 (Mountain Lion) Software MS Office for MAC 2011 from P0088966, Adobe Premiere Pro CS6 for Mac from P0088966, Adobe CC2015 subscription serialized desktop from Order#9125 MAY2016; CamtasiaforMac v3.0.3 Academic license VISA2016006138 FEB2017 SR#; REMOVE SERIALIZED ADOBE CC JULY2019 as NO LONGER PAID SUBSCRIPTION;

Wired NIC 40:6C:8F:42:F0:25


Wireless NIC 28:CF:E9:14:94:B1


Bluetooth NIC 28:CF:E9:14:94:B2

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact ychen13@wou.edu 889285

Tracking

Entered by Date Memo
Yumin Chen
Email

Public
Entered by Date Memo
Yumin Chen Nov 14, 2017 12:51 PM 
Status changed from (1) Pending to (5) Completed
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Yumin Chen Nov 13, 2017 10:12 AM 
****This is an outgoing email****
Hi Michael,

We were just following up with you regarding a 
service request that we have for you.  (#65654)

Description: *after 9:45* Mac logout

We were wondering if this has been resolved for 
you or if we can still be of assistance with this.  
If so, just let us know, we'll be happy to help.

Thanks,
Yumin Chen
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Public
Yumin Chen Nov 09, 2017 01:11 PM 
Status changed from (1) Pending to (4) On Hold
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Yumin Chen Nov 09, 2017 01:11 PM 
Looking for forward status
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Yumin Chen Nov 09, 2017 01:11 PM 
Disabled "Required password after 5 mins"
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Yumin Chen Nov 09, 2017 12:15 PM 
Task reassigned to Yumin Chen.
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Kyle Arthenayake Nov 09, 2017 09:09 AM 
Hello,

My laptop *20120688* will logout when I'm
rendering or exporting video or some other
function that takes a while. It's not a problem if
I'm doing other things on the laptop, but if I
step away then I'm in danger of losing my work.
Some video takes 15+ minutes to render. If I
export a queue of videos, it could take an hour or
more. If I'm backing up my laptop to a hard drive,
it could take hours due to all of the
photo/video/audio files. 

Can someone change the setting for me? Awhile back
someone from UCS tried, but they admitted it was a
long shot because the main Mac person was on
vacation (?) at the time.

Anyway, thanks again as always.

TRI / NCDB
Todd Hall, room 202
laptop *20120688*
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