Service Request Ticket - # 65661

Service Request Information

CONTACT Name DeVoe, Cinda   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 09, 2017 02:16 PM
Department College of Liberal Arts and Sciences Phone 88206
Location Email devoec@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20150667[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 9RP4JB2 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 9RP4JB2 Location PDR 2023 Giveaway

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2015004715;TRANSFERRED FROM W#20101168 AUG2017--Adobe Acrobat DC (Pro)subscription from XXXX201600005512 serialized desktop JUNE2017-APRIL2018

Wired NIC 18:66:DA:13:C9:3A

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact ychen13@wou.edu 889285

Tracking

Entered by Date Memo
Yumin Chen
Email

Public
Entered by Date Memo
Yumin Chen Nov 15, 2017 11:35 AM 
Status changed from (1) Pending to (5) Completed
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Yumin Chen Nov 13, 2017 11:45 AM 
****This is an outgoing email****
Hi Cinda,

We were just following up with you regarding a 
service request that we have for you.  (#65661)

Description: *11/9* check to see if acrobat pro is 
installed 

We were wondering if this has been resolved for 
you or if we can still be of assistance with this.  
If so, just let us know, we'll be happy to help.

Thanks,
Yumin Chen
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Public
Tricia Flaherty Nov 09, 2017 03:24 PM 
Which installer did you use?  It should be "serialized 
desktop" install see the SR MEMO with instructions on the 
NEW equip setup for this station SR#63881
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Yumin Chen Nov 09, 2017 03:16 PM 
Installed.
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Yumin Chen Nov 09, 2017 02:41 PM 
Task reassigned to Yumin Chen.
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Brighton Bohnenkamp Nov 09, 2017 02:16 PM 
****This is an email****
Hello,
I purchased Adobe Acrobat PRO back in June.  
Since then, I received a new computer.  I could 
be wrong, but I don’t think the Acrobat Pro 
came through on this new computer.  I try to 
edit PDF’s and I get an error
message saying I’m not paying for the Pro 
version.
 
No hurry, but if somebody could check on that 
for me, I would appreciate it.
 
Thanks,
Cinda
 
NS104, Computer ID# 20150667[Edit Inv]
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